Senior Relationship Manager

Affin Pheim; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Affin Pheim is seeking a Senior Relationship Manager to maximise earnings from a portfolio of SME accounts and build a high-value client base. The role involves reviewing account performance, ensuring timely credit processing, monitoring overdue accounts to curb NPLs, and coordinating with branches to improve efficiency and customer satisfaction.

The position requires a degree in accounting/finance/banking/business/economics, plus experience in marketing and credit processing, with strong Bahasa

Qualifications

• Degree in Accounting/Finance/Banking/Business/Economics or similar.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of SME issues, policies and trends in the country.
• Overall bank’s Credit, Operations and Product knowledge.
• Basic business acumen and industry knowledge.

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of SME accounts.
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.
• Support, identify, solicit and establish a high value client base.
• Manage proactively a portfolio of SME accounts by monitoring status and credit risk.
• Coordinate with branches/head office to maximise process efficiency and customer satisfaction.
• Act as Backup Compliance Coordinator under AML guidelines and document policy.
• Act as Backup Operational Risk Coordinator for ORM implementation in the BC.
• Champion ORM activities and liaise with GORM on ORM activities.
• Report all operational defects via LED; use OR Tools for risk management.

Skills

Bahasa Malaysia

English

Public speaking

Presentation skills

Credit processing

Marketing

Banking knowledge

Risk awareness

Education

Degree in Accounting/Finance/Banking/Business/Economics

Job description

Senior Relationship Manager# AFFIN CAREERS## Senior Relationship ManagerApply: Menara Affin, TRX: Full time: Posted Today: JR105516# ****Create your future with Affin! You too can make a difference.****Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.**JOB PURPOSE**Account Profitability* Maximise earnings potential and revenue of relationship.* Review and monitor performance of accounts.Service Management* Ensure promptness and quality of credit processing.* Monitor overdue accounts and undertake prompt measures to prevent NPLs.* Provide customer level information to relevant parties within the Bank.* Facilitate the drawdown of facilities.Client Relationship Management* Support, identify, solicit and establish a high value client base.* Accountable for customer relationship and customer interface.Operations Management* Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.* Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.Additional Responsibilities* Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).* Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.* Champion Operational Risk Management (ORM) activities in the Business Unit.* Liaise with Group Operational Risk Management (GORM) on ORM activities.* Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.* Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.* Undertake additional responsibilities assigned by immediate superior as and when required* Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).**JOB REQUIREMENTS*** Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.* Experienced in marketing and credit processing.* Strong command of Bahasa Malaysia and English, both oral and written.* Good public speaking and presentation skills.* Overall Bank’s Credit, Operations and Product knowledge.* Keep abreast with SME issues, policies and trends in the country.* Basic business acumen and industry knowledge.