Branch Manager (Klang Valley)

AFFIN Group; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

AFFINBANK is seeking an experienced Branch Manager to lead daily operations, drive sales targets, and manage staff performance. You will ensure regulatory compliance and strong customer service while guiding team development.

Ideal candidates have extensive banking experience, leadership ability, and a track record of profitability. The role involves governance, audits, and CSR activities within the branch network.

Qualifications

• Bachelor's degree or equivalent in business/finance; relevant certifications are a plus.
• Minimum 5-8 years banking experience with 2-3 years in leadership or branch management.
• Strong background in retail banking sales, branch operations, and customer relationship management.
• Proven track record of achieving sales targets and driving branch profitability.
• Solid knowledge of BNM regulations, compliance requirements, and operational risk controls.
• Excellent leadership, coaching, and people management skills.

Responsibilities

• Drive branch sales targets and profitability.
• Oversee daily branch operations and staff performance.
• Ensure regulatory compliance and adherence to internal controls.
• Manage customer service levels and resolve issues within SLA.
• Coach staff, manage KPIs, and succession planning.
• Handle ad-hoc assignments and CSR activities.
• Act as BCM Coordinator and CLO; coordinate audits and reporting.

Skills

Leadership

Branch operations

Sales target achievement

Customer relationship management

Regulatory compliance

Audit and control

People management

Training & coaching

Strategic planning

Education

Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Job Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans - ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external).
• Effectively control the cost as per budget

Process

• Ensure that every staff discharge duties in accordance with:-
• Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirement
• Internal control process & procedures.
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within specified time frame.
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
• Act as Business Compliance Officer (BUCO) Representative.
• Act as CLO (Complaint Liaison Officer).
• Act as Branch OSHA coordinator.
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

Customer

• Ensure efficient customer service level in accordance to SLA
• Ensure timely reply to customer and CCQ.
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery.

People

• Resource management:-
• Annual leave
• Attendance
• Branch meeting.
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including performing staff appraisals

Other Responsibilities

• To manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal.
• To organize or participate CSR activities within the branch community
• To ensure cleanliness, safety and security of the bank's premise and SSL area
• To perform relief duties as and when required or in the absence of ABM.

Learning & Growth

• To involve and contribute to any special project organise by Head Office
• Attend training on compliance, regulatory, product knowledge, customer services and other personal

development and growth.

• To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit
• To identify any potential staff for succession planning.

Job Requirements

• Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline.
• Professional banking certifications will be an added advantage.
• Minimum 5-8 years of banking experience, with at least 2-3 years in a leadership or branch management role.
• Strong experience in retail banking sales, branch operations, and customer relationship management.
• Proven track record in achieving sales targets and managing branch profitability.
• Strong understanding of retail banking products and services.
• Sound knowledge of BNM regulations, compliance requirements, and operational risk controls.
• Excellent leadership, coaching, and people management skills.
• Strong business acumen and sales management capabilities.
• Effective communication, stakeholder management, and problem-solving skills.
• Ability to lead a diverse team and drive a high-performance culture.