Senior Rail Ops Systems Engineer - Ticketing & Freight

ECRL OPERATION SDN. BHD.; Kuantan; On-site; MYR 90,000 - 150,000; Full time

Job summary

ECRL OPERATION SDN. BHD. is seeking a Senior / Engineer to oversee Passenger & Freight Operations Systems, including Ticketing, Reservation and Freight management platforms.

You will configure system parameters, rules, and station routes, ensuring data integrity and smooth revenue/ freight operations. The role requires strong understanding of railway operational systems, plus 5–8 years in related sectors, with bilingual proficiency in Bahasa Malaysia and English (Mandarin a plus).

Qualifications

• Bachelor's Degree in Railway Engineering or related field is required.
• Experience with railway operations systems and IT service management is advantageous.
• Strong understanding of passenger and/or freight operations is preferred.
• Proficiency in Bahasa Malaysia and English, with Mandarin an added advantage.
• Minimum 5–8 years of relevant working experience in railway or transportation industries.

Responsibilities

• Administer and manage Ticketing & Reservation System, Freight Management System and related applications.
• Configure and maintain operational parameters, business rules and system settings.
• Manage functional configuration of ticketing, reservation services, routes, fares and booking rules.
• Oversee seat inventory, coach configuration and booking limits.
• Ensure accuracy of freight master data, consignments and manifests.
• Coordinate system changes, testing, approvals and implementation.
• Act as focal point for system suppliers and coordinate support per SLAs.
• Develop and analyze operational reports and KPIs for passenger and freight operations.
• Manage user roles and access in compliance with governance requirements.

Skills

Ticketing & Reservation System

Freight Management System

System configuration

Master data management

Data analysis

Stakeholder coordination

Problem solving

Education

Bachelor's Degree in Railway Engineering

Job description

ECRL OPERATION SDN. BHD. is seeking a Senior / Engineer to oversee Passenger & Freight Operations Systems, including Ticketing, Reservation and Freight management platforms.

You will configure system parameters, rules, and station routes, ensuring data integrity and smooth revenue/ freight operations. The role requires strong understanding of railway operational systems, plus 5–8 years in related sectors, with bilingual proficiency in Bahasa Malaysia and English (Mandarin a plus).