SENIOR QUALITY MANAGER

Jobstreet Malaysia; Bayan Lepas; On-site; MYR 180,000 - 280,000; Full time

Job summary

Jora Malaysia is seeking a quality leadership professional to establish and maintain a comprehensive QMS across our manufacturing operations, focusing on ISO 9001, IATF, ISO13485, and IPC standards. The role includes driving audits, policy development, and cross-functional improvements to ensure product conformity and customer satisfaction.

You will lead a high-performing QA team, manage supplier and customer quality activities, perform root-cause analyses (8D, FMEA), apply SPC and Six Sigma,

Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Materials Science, or related field.
• 10–15 years of experience in Quality Assurance, including 8–10 years in a leadership role within Quality.
• Strong understanding of manufacturing processes and quality methodologies.

Responsibilities

• Lead Manufacturing Quality Control across incoming, in-process, and final inspection activities.
• Oversee supplier quality management, audits, and corrective actions.
• Act as primary interface for customer quality concerns and corrective actions.
• Drive Lean, Six Sigma, and process improvement programs to reduce scrap and defects.
• Provide training and leadership to QA/QC teams and maintain KPI reporting.
• Prepare and present regular quality reports to senior management.

Skills

IPC standards

Failure analysis

SPC

Root cause analysis

Reliability testing

Quality management systems

CAPA and audits

FMEA

Six Sigma / Lean

MSA / data analysis

Supplier quality management

Customer quality management

Leadership

Education

Bachelor’s Degree in Engineering, Manufacturing, Materials Science, or related field

Tools

Minitab

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Establish, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001, IATF, ISO13485, IPC standards, and customer requirements.

Ensure compliance with IPC standards such as IPC-6013 and IPC-A-600 for flexible circuits.

Lead internal and external audits including customer, certification body, and regulatory audits.

Develop and maintain quality policies, procedures, and work instructions.

Manufacturing Quality Control

Oversee incoming, in-process, and final inspection activities across all flex circuit manufacturing processes.

Ensure process capability and product conformance through SPC and statistical tools.

Implement robust defect detection and prevention systems.

Customer Quality Management

Act as the primary interface for customer quality concerns, complaints, and corrective actions.

Lead root cause analysis using structured methodologies such as: 8D, Fishbones, FMEA

Ensure timely response and closure of customer complaints and quality issues.

Lead initiatives to improve yield, reliability, and process capability.

Analyze defect trends and drive corrective and preventive actions.

Implement Lean Manufacturing, Six Sigma, and process improvement programs.

Work closely with Production and Engineering to reduce scrap, rework, and field failures.

Supplier Quality Management

Establish supplier quality standards and qualification processes.

Conduct supplier audits and performance monitoring.

Work with suppliers to resolve quality issues and implement corrective actions.

Quality Team Leadership

Lead and develop the Quality Assurance and Quality Control team, including inspectors and engineers.

Provide training on quality standards, inspection techniques, and problem-solving tools.

Establish clear KPIs for quality performance in yield, ccustomer complaints, defect PPM & audit performance.

Documentation & Reporting

Prepare and present regular quality reports to senior management.

Monitor key quality metrics and drive improvement actions.

Maintain accurate documentation related to inspections, audits, and corrective actions.

REQUIREMENTS

1.Bachelor’s Degree in Engineering, Manufacturing, Materials Science, or related field.

2.10-15 years of experience in Quality Assurance, including at least 8–10 years in a leadership role within Quality.

3.Strong understanding of manufacturing processes

• IPC standards (IPC-6013, IPC-A-600)
• Failure analysis techniques
• Statistical Process Control (SPC)
• Root cause analysis tools
• Reliability testing and inspection methods
• Quality Management Systems (e.g., ISO 9001)
• CAPA and audit management
• FMEA, Control Plan, and 8D methodology
• Six Sigma / Lean tools (DMAIC)
• MSA and data analysis tools (e.g., Minitab)
• Supplier and customer quality management

4.Candidate with immediate availability are highly advantageous