Senior PtP Operations Specialist

Campina; Petaling Jaya; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Senior PtP Operations Specialist in Petaling Jaya handles end-to-end Procure-to-Pay activities across ASIA, ensuring efficient processes, policy alignment, and service levels. Leads a team, improves quality, and drives performance through actionable interventions.

The role requires Mandarin fluency and strong English communication to support China stakeholders, with responsibilities spanning governance, process improvements, and system support.

Qualifications

• Bachelor's degree and strong Mandarin with English for stakeholder communication.
• Proven stakeholder management in a multicultural, cross-functional setting.
• Analytical, prioritization and problem-solving abilities; capable of handling multiple tasks.

Responsabilités

• Coordinate and optimize end-to-end PtP activities to meet service levels and stakeholder satisfaction.
• Lead daily sourcing and helpdesk operations to achieve KPIs and continuous improvement.
• Manage MTM and workflow for Coupa/SAP PtP and ensure data integrity.

Connaissances

Mandarin proficiency

Stakeholder management

Analytical skills

Multicultural collaboration

Problem solving

Project management basics

Formation

Bachelor's Degree in Finance, Accounting, Business Administration, or related

Description du poste

Senior PtP Operations Specialist Petaling Jaya (MY) Procurement 32-40

Coordinate and optimize the running end-to-end Procure-to Pay (PtP) activities in ASIA , in line with strategy, policy and guidelines in such a way that the operational and tactical PtP processes run efficiently and effectively meeting the agreed service levels ensuring stakeholder satisfaction. Coordinate the team effectively and continuously optimize to improve quality through leading performance

Job Requirements:

Team Coordination & Procurement Operations

• Process purchase requisitions and sourcing activities according to Procurement policies, sourcing guidelines, and Internal Control Framework (ICF).
• Coordinate indirect materials and services requests through Coupa/SAP PtP, ensuring accuracy, compliance, and timely fulfillment.
• Lead daily sourcing and helpdesk operations to achieve KPIs, productivity, and continuous improvement targets.
• Resolve invoice mismatches through cross-functional collaboration and preventive actions.
• Monitor blocked invoices, conduct root cause analysis, and implement corrective measures.
• Provide first-line support for PtP systems and ServiceNow tickets.
• Maintain procurement master data and system integrity.
• Act as the primary contact for stakeholders and ensure adherence to procurement processes.
• Process third-party, intercompany, and trade spend invoices in compliance with company policies and regulations.
• Coordinate daily invoice processing activities and monitor team performance against KPIs.
• Manage workload allocation and support complex transactions across multiple systems.
• Ensure compliance with internal controls, governance requirements, and documentation standards.
• Identify process gaps and implement operational improvements.
• Perform authorized user responsibilities for PtP platforms (Coupa, Routty, Alusta).
• Lead Month-End Close (MEC) activities.
• Manage supplier and operating company escalations and drive resolutions.
• Collaborate with GBS, suppliers, and business stakeholders to ensure service excellence.
• Provide coaching, guidance, and operational support to team members.

3. Projects & Process Optimization

• Identify process inefficiencies and recommend improvement opportunities.
• Lead implementation of approved process enhancement initiatives.
• Drive continuous improvement projects to increase efficiency, quality, and accountability.
• Support the PtP leadership community in resolving cross-functional issues.
• Manage and resolve operational, automation, and RPA-related incidents.

4. Governance & Stakeholder Management

• Support governance forums and StP reviews as a second-level escalation point.
• Strengthen governance frameworks and ensure alignment across stakeholders.
• Build effective partnerships with business units, process owners, and control functions.
• Promote accountability, transparency, and compliance across operations.
• Lead audit readiness activities and ensure adherence to ICF and risk management requirements.
• Support robust internal controls and regulatory compliance standards.

Job Requirements:

• Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
• Must be proficient in reading, writing, and speaking Mandarin, with strong verbal and written communication skills in both Mandarin and English to effectively support stakeholders in China.
• Proven stakeholder management and collaboration skills within a multicultural and cross-functional environment.
• Strong analytical, prioritization, and problem-solving skills with the ability to manage multiple tasks independently.
• Continuous improvement mindset with a hands-on, results-driven approach and basic project management capabilities.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

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