People Services Officer Tier 1

FrieslandCampina group; Petaling Jaya; Hybrid; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Multicultural team exposure

Hybrid working arrangements

Job summary

FrieslandCampina group in Kuala Lumpur seeks a People Services Officer Tier 1 to deliver 1st line HR support and handle site HR operations, from employee data to case management, while safeguarding confidentiality.

You will work with HR leaders, manage admin, events, onboarding, facilities liaison, and travel support, in a hybrid Malaysia-based environment, collaborating across teams to uphold our global HR blueprint.

Qualifications

• Bachelor's degree in Human Resources, Management, Hospitality or equivalent.
• Minimum 2 years of working experience in Office Admin or HR Admin, or HR Operations.
• Experience in managing team engagement events.

Responsibilities

• Provide 1st line HR support to employees and managers.
• Handle HR operations including employee lifecycle and case management.
• Coordinate admin and logistic tasks with confidentiality and accuracy.
• Support onboarding, visits, travel arrangements, and facilities liaison.

Skills

HR Admin

Operations support

Event management

Education

Bachelor's degree in HR/Management/Hospitality

Tools

Canva

PowerPoint

Microsoft Excel

Job description

The purpose of this role is to provide site support to the HR leaders and teams that reside within FCSCAP in KL People Services & Solutions Hub and be part of the HR Operations Team.

This role will :

• Manage day-to-day administrative and logistic matters whilst maintaining confidentiality where necessary.
• Manage HR Operations matters which includes employee lifecycle, case management, chat inquiries etc.

The purpose of the People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. These requests are more generic in nature but it is key to adhere with our global blueprint. The complexity of this is characterized by deviations/retroactivity, which may require additional analysis. This role is the point of contact for the customer and answers generic questions from all employees, managers, HR Business Partners and experts. In this role, you have knowledge of the collective labor agreement, manuals, systems and processes and can make connections and analyze them. You will be responsible for first line requests in Tier 1 and providing solutions to employees for these requests. You will work closely with your line manager, Tier 2, and HR stakeholders to develop and implement operational strategies that align with the organisation's values, culture, and objectives.

What we ask

• Bachelors Degree in Human Resources, Management, Hospitality and equivalent

Mandarin proficiency is required to effectively support stakeholders in Thai‑speaking markets

• Minimum 2 years of working experience within the scope of Office Admin or HR Admin, OR
• Minimum 2 years of working experience as HR Operations
• Has experience in managing team engagement events

Others

• Excellent Verbal and Written Communication Skills
• Able to multitask and prioritise
• Detail-oriented and Proactive in managing tasks
• Tech Savvy : able to use Canva, PowerPoint, Microsoft excel

What we offer

• Multicultural teams and exposure to regional practises and processes
• Hybrid working arrangements

Work Schedules

• Assist in planning appointments, board meetings, conferences, away days etc.
• Supports travel arrangements that may be outside CWT.
• Handle and prioritize all outgoing or incoming correspondence (e‑mail, letters, packages etc).
• Manages visitor agenda and logistics for HR teams.
• Manage and lead team engagement events, team building events where necessary and represent HR team in centre wide engagements

Office administration

• Works with the site MA’s to manage facilities for office
• Handle all procurement matters for the department/ company
• Manage the office layout, workspace arrangements and department assets such as stationeries, cabinets etc
• Assist with documentation and fillings where required
• Manage new joiner onboarding and access cards for the department where needed.
• Manage dept communications and act as liaison between HR and other dept in the centre

HR Operations

• Manage HR Tickets and Support Employee Inquiries in the scope of HR Operations
• Support employee lifecycle processes which include employee data updates, letter generations etc.
• Support reporting and documentations where needed.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. Our team in located in Kuala Lumpur and consist of diverse background and nationality. We value teamwork and believe strongly on the impact that we bring to our organization and employees.

Why work with us:

An inspiring purpose

Better nutrition for the world and a good living for our farmers, now and for generations to come.

A cooperative culture

Driven by global collaboration, respect, and shared success

Space to aim higher, with autonomy and a clear focus

Your growth fuels ours

We invest in your personal and professional development through training and education.