Senior Programme Manager

Vodafone; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 280,000; Full time

Job summary

Vodafone is seeking a Senior Programme Manager to lead a complex delivery programme within Vodafone Business Technology Solutions Malaysia. You will own the programme end-to-end, coordinating a matrix of teams across locations and vendors, ensuring milestones are met and benefits realised.

The role requires strong leadership, stakeholder management, and a pragmatic approach to deliver multi-tower technical solutions within a fast-paced ICT environment.

Qualifications

• Must have strong communication skills in English, both written and verbal.
• Proven experience leading multi-national matrix teams and complex delivery programmes.
• Experience with Agile ways of working and delivering multi-tower technical solutions.

Responsibilities

• Own a complex delivery programme from opportunity through handover to business-as-usual.
• Lead a matrix-team across geographies, cultures, and organisations including vendors and customers.
• Govern programme scope, budgets, milestones and timescales to meet contractual obligations.

Skills

English proficiency

Matrix leadership

Education

Technical degree

Master's degree

PM certifications

Job description

Role Purpose

The Senior Programme Manager role exists within the Delivery of Vodafone Business Technology Solutions. The Senior Programme Manager is responsible for owning a complex delivery programme and delivering its outcomes, from initial opportunity through to successful handover into business-as-usual operations, with a focus on meeting programme commitments through strong leadership and pragmatism.

Role Profile

Role Title: Senior Programme Manager
Function: GVBTS
Sub-function: VBTS - Delivery Malaysia
Reports to: Senior Portfolio Manager
Location: Malaysia

Join Us

Role Purpose

The Senior Programme Manager role exists within the Delivery of Vodafone Business Technology Solutions. The Senior Programme Manager is responsible for owning a complex delivery programme and delivering its outcomes, from initial opportunity through to successful handover into business-as-usual operations, with a focus on meeting programme commitments through strong leadership and pragmatism.

The individual will:

• Lead a matrix-team of multi-talented people from across geographical locations, cultures and organisations, including Vodafone, its vendors and its customers
• Operate at a strategic level, to establish and manage; outcomes, budgets, deliverables, milestones and timescales for the programme to ensure all contractual obligations are met & programme benefits are measured
• Deliver programmes that include multi-tower technical solutions into enterprise customer estates, enabling our customers to achieve their expected outcomes
• Create programme plans and schedules to support and track milestone delivery, using tasks, dependencies and timeframes across multiple projects
• Execute programme governance and chair both operational and strategic programme review boards
• Manage the programme budget through leading regular finance tracking and governing project managers
• Provide high level programme reports to key stakeholders
• Record programme data in a central system
• Develop and maintain strong relationships with customers, suppliers and internal stakeholders
• Close programmes and record lessons to promote resilience and continuous improvement
• Promote the use of digital tools over manual processes and handoffs

What You'll Do

Key accountabilities and decision ownership:

• Programme leadership in line with the Agile ways of working and VBTS operating model
• Presales governance (opportunities/RFPs) within the Bid Team, on all solution elements, as required and agreed for proposal submission
• E2E programme delivery to ensure all contractual obligations and desired outcomes are met and measured where applicable
• Programme governance and reporting to Senior stakeholders
• Continuous improvement (process, tools, etc.) and role modelling across the wider VBTS/VBPS organisation

Who You Are

Core competencies, knowledge and experience:

• An extensive track record of delivering complex customer projects or programmes within a fast-paced ICT or Telecommunications industry
• Excellent communication and presentation skills, especially when working with remote team members and stakeholders
• A dynamic approach to leading matrix teams, with a drive towards team empowerment and self-sufficiency, including the ability to build strong relationships with customers, vendors and internal stakeholders
• Pragmatic approach to problem solving and issue resolution
• Experience of working in a highly matrixed, Agile organisation

Must Have technical / professional qualifications:

• Delivery orientated programme management certifications such as PMI, PMP, Prince 2, Agile, SAFe
• Local language + excellent verbal and written English language
• Technical degree / masters level qualification

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.