Contract Manager

Vodafone; Kuala Lumpur; Presencial; MYR 150.000 - 230.000; Jornada completa

Descripción de la vacante

Vodafone Kuala Lumpur is seeking a Commercial In-Life Manager to lead end-to-end financial management for major accounts. You will drive P&L performance, billing accuracy, and invoicing while coordinating with Finance, Delivery and Suppliers to optimise margins.

You will manage in-life contracts, changes, and commercial implications, ensuring timely payments and robust financial reporting in a dynamic telecommunications environment.

Formación

• Strong commercial and financial acumen with accountability for account P&L.
• Experience with billing/invoicing processes and collections.
• Proficiency in PO management, cost validation and allocation.
• Understanding of revenue recognition and margin management.
• Experience handling contract amendments and commercial impact.
• Excellent communication skills with customers and internal teams.
• Ability to work across Finance, Delivery, Service Management and suppliers.

Responsabilidades

• Manage end-to-end commercial and financial management of 2–4 large strategic accounts.
• Ensure revenue is billed and collected; monitor costs and margins.
• Raise and manage POs with suppliers and validate costs.
• Oversee invoicing process, accuracy, submission and disputes.
• Track revenue recognition, cash flow and margin performance.
• Coordinate with Finance, Delivery and Service Management for charges.
• Manage change requests and commercial implications of in-life changes.
• Provide regular financial reporting and account performance updates.

Conocimientos

P&L management

Billing & invoicing

PO management

Revenue recognition

Contract changes

Stakeholder comms

Commercial acumen

Cross-functional collaboration

Herramientas

ERP systems

Descripción del empleo

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Profile

Role title: Commercial In-Life Manager
Function: Vodafone Global Enterprise
Department: Commercial Operation
Reports to: Regional Commercial Operation Team Leader
Location: Kuala Lumpur, Malaysia

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

In this role, you will get the opportunity to manage the end-to-end commercial and financial management of 2-4 of VGE’s largest strategic accounts after contract signature, with combined revenue up to €30M pa. Accountable for ensuring revenue is billed and collected, costs are controlled, and the account delivers the expected margin throughout its lifecycle.

What you’ll do

Key accountabilities and decision ownership:

• Manage the account P&L and ensure the deal performs in line with the approved business case and financial targets
• Raise and manage purchase orders (POs) with suppliers, including validating costs, tracking supplier commitments and ensuring proper cost allocation
• Manage the invoicing process, including invoice preparation, billing accuracy, invoice submission, dispute resolution and payment tracking
• Monitor revenue recognition, cost recovery, cash flow and margin performance throughout the contract lifecycle
• Work closely with Finance, Delivery, Service Management and suppliers to ensure all charges are billed correctly and on time
• Manage change requests, contract amendments and the commercial impacts arising from in-life service changes
• Track customer billing and payment issues, resolve invoice disputes and support collections where required
• Provide regular financial reporting and account performance updates, including revenue, cost, margin and outstanding receivables
• Ensure compliance with agreed commercial terms, internal governance requirements and contractual obligations

Key performance indicators:

• Management of in-life contract with value up to €10M. Delivery of all commercial obligations under each contract
• Account margin and financial performance delivered in line with the approved business case
• Billing accuracy and on-time invoicing, with invoice disputes resolved within agreed timeframes
• Deliver revenue growth that out-performs the under-lying VGE base
• Achieve Customer NPS of 15%

Who you are

Core competencies, knowledge and experience:

• Strong commercial and financial acumen, with experience of managing an account P&L or equivalent financial accountability
• Practical experience of billing and invoicing processes, including billing accuracy, invoice disputes and supporting collections
• Working knowledge of purchase order and supplier cost management, including cost validation and cost allocation
• Understanding of revenue recognition, cost recovery, cash flow and margin management across the contract lifecycle
• Experience of managing change requests and contract amendments, and assessing their commercial impact
• Demonstrable understanding of commercial contractual terms and their financial impact on VGE
• Able to work effectively across Finance, Delivery, Service Management and supplier organisations, with strong attention to detail and accuracy in reporting
• Excellent communication skills, both written and verbal, at a senior level with customers and internally
• Comfortable working in a fast paced environment and can demonstrate an ability to deliver though others

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.