Solution Sales Specialist

Vodafone; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vodafone Business International is seeking a Solutions Sales Specialist to support Global Account Managers across Asia-Pacific and the Middle East. You will drive engagement on strategic accounts, lead discussions on Vodafone Business solutions, and coordinate cross-functional teams to deliver end-to-end offerings.

This role requires strong communication skills, a technical sales background, and the ability to work with senior stakeholders across multiple regions to grow multi-country

Qualifications

• Fluent in English and Malay; additional Asian language is a plus.
• Degree in Engineering or Computer Science with 6–8 years of relevant work experience.
• At least 4 years of deep sales and presales experience in Telecommunications/IT, Networking or Security.

Responsibilities

• Understand and execute the Global Account Plan to win more in the market.
• Lead engagements with customer influencers and decision-makers during the sales stage.
• Coordinate cross-functional teams to deliver compelling Vodafone Business solutions.

Skills

Fluent in English & Malay

Excellent communication

Strategic account management

Problem solving

Education

Engineering or Computer Science degree

Tools

SDWAN

MPLS

SASE

Network Security

Job description

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At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Profile

Function: Vodafone Business International

Reports to: Regional Solution Sales Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

At Vodafone Business, we are enthusiastic about empowering every person and organization to achieve more. This role is an exciting opportunity to be part of a dynamic team of solution sales specialists and drive growth across the Asia-Pacific and Middle East region.

The Solutions Sales Specialist will be responsible for supporting the Global Account Managers to develop and drive engagement on strategic accounts within specific Verticals. They will lead discussions on solutions from the Vodafone Business Product Portfolio including Fixed Data Services, Cloud & Collaboration, Smart Working, Security & Unified Communications services. Drive the end-to-end internal governance process, foster a customer-centric team environment, increase RMS & improve customer experience during sales stage.

The role holder will build both industry and customer specific business propositions that allow Vodafone Business International to combine multiple products and services into compelling solutions, which are relevant and transformational for our customers.

What you’ll do

Key accountabilities and decision ownership:

• Understands the Global Account Plan and executes strategy (as defined by GAM) to win more in the marketplace.
• Be able to operate at senior management level within the customer organisation with excellent communication skills, converse professionally and with empathy. Focus on resolving customer problems while building rapport.
• Lead technical and solution engagement with the customer influencers and decision makers during sales stage with a good understanding of technology and competitive offerings.
• Ability to replicate successful customer outcomes from existing strategic accounts and apply those best practices to other clients across the region. This is critical as we expand our presence and support customers with complex, multi-country transformation projects.
• Maximise understanding of the customers buying centre to appropriately target activity and messaging of Vodafone Business products and solutions.
• Lead technical and solution engagement with the customer influencers and decision makers during sales stage with a good understanding of technology and competitive offerings.
• Adherence to internal sales governance framework and ensure timely process approvals of key sales deliverables for supported product and services.
• Ability to work cross functionally within Vodafone to get best results for customers and to ensure effective problem resolution and problem management.
• Secure, manage and deepen the Vodafone customer relationship with the long-term focus of expanding the overall footprint/ penetration and introduction of innovative products and services.
• Contribute to improve the customer experience by simplifying existing operating framework through a better understanding of technology, products, and end to end service model.

Who you are

Core competencies, knowledge, and experience:

• Be able to operate at senior management level within the customer organisation with excellent communication skills, converse professionally and with empathy. Focus on resolving customer problems while building rapport.
• Experience of identifying enterprise requirements and developing creative and innovative customer-centric solutions with an international context.
• Extensive knowledge of key networking technologies including but not limited to SDWAN SDLAN, SASE, MPLS, Internet, TCP IP, Routing and switching.
• Experience in positioning global product and services to customers and ability to develop relationship to drive long term engagement.
• Ability to write an effective proposal demonstrating your understanding of customer needs, highlighting your expertise clearly, articulating benefits & value to the customers while tracking actual project cost and profitability.

Must have technical / professional qualifications:

• Fluent in English, Malay and ideally one more Asian language
• Degree in Engineering or Computer Science with at least 6-8 years of relevant work experience
• At least 4 years of deep sales & presales experience in Telecommunications / IT Industry in the field of Networking, Security.

Desired skills:

• Knowledge of mobile & Fixed data application development and operations, and a technical sales background from an international carrier preferrable
• Excellent communicator; both verbally and written with strong presentation skills
• Ability to undertake detail solution design & implementation in two or more of the following areas:
  • Wide Area Network WAN Services and SDWAN (1)
  • Secure Service Edge (2)
  • Secure Access Service Edge (3)
  • Network Security (4)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.