Senior Product Specialist

DKSH; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia is seeking a Senior Product Specialist / Product Specialist (Medical Sales) to drive sales performance and strengthen customer relationships across assigned products and territories. The role requires disciplined territory management, strong product knowledge, and effective communication with healthcare professionals.

You will develop and execute sales plans, engage customers through visits and demonstrations, prepare quotes, monitor KPIs, and collaborate with internal teams to

Qualifications

• Degree or professional qualification in a science- or medical-related discipline.
• At least one year of experience in a similar role.
• Sound knowledge of industry, market, competitors, customers, products and services.
• Willingness to travel across multiple areas as required.

Responsibilities

• Develop and implement medical sales plans to achieve targets for assigned territories.
• Engage customers through calls and visits to solicit orders and demos.
• Prepare quotation and tender prices in line with company policies.
• Monitor KPIs and adjust activities to maximise productivity.
• Maintain up-to-date CRM data and respond promptly to orders.
• Coordinate with internal stakeholders for delivery or installation of products.

Skills

Communication skills

Negotiation skills

Stakeholder engagement

Team collaboration

Education

Science/Medical degree or professional qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About The Role

The Senior Product Specialist / Product Specialist (Medical Sales) drives sales performance and customer engagement for assigned medical products and territories within DKSH's Healthcare business. This role makes a meaningful contribution to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with innovative medical solutions through disciplined territory management, expert product knowledge, and strong customer relationships.

What You Will Deliver

• Contribute to the development of medical sales plans and implement targeted action plans to achieve and exceed sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to maximize productivity and impact
• Engage existing and prospective customers through calls and visits to solicit orders, secure product demonstrations, and develop quotation opportunities
• Conduct compelling product demonstrations that highlight saleable features and communicate clear, relevant customer benefits
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and product developments to inform sales strategy and maintain competitive positioning
• Record sales data accurately for reporting and tracking purposes, maintaining up-to-date customer information in Customer Relationship Management (CRM) databases
• Respond promptly to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Maintain a customer complaints and issues log, following up diligently to ensure timely resolution and sustained customer satisfaction
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer experience in support of sales target achievement
• Work with internal stakeholders to ensure timely delivery or installation of products and systems
• Support internal stakeholders in building and strengthening relationships with key customers
• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Willingness to travel outstation and provide coverage across multiple areas as required
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.