Product Specialist (OTC)

DKSH Malaysia Sdn Bhd; Ipoh; On-site; MYR 50,000 - 80,000; Full time

Job summary

DKSH Malaysia Sdn Bhd in Malaysia is seeking a Product Specialist to achieve sales targets through disciplined territory management and professional engagement with healthcare customers across the designated territory.

The role delivers clinical and product expertise, executes approved marketing strategies, and builds trusted relationships with healthcare professionals to drive product sales and long-term partnerships.

Qualifications

• Minimum degree in Allied Science, Bioscience, or Biomedical Engineering.
• Prior sales experience in GP clinics, private hospitals, or pharmaceutical settings is an advantage.
• Experience planning and delivering CME talks is desirable.
• Foundational knowledge of the industry, market, competitors, customers, products and services.

Responsibilities

• Achieve or exceed sales targets through disciplined territory management.
• Perform a minimum of 9 quality customer calls per day with high-impact engagement.
• Promote and sell medical device products to pharmacies, hospitals, and clinics.
• Build relationships with healthcare professionals and key decision-makers.
• Deliver product presentations and value-based selling messages.
• Plan and conduct CME sessions in compliance with policy and regulation.
• Maintain records of customer interactions and monitor stock levels.
• Coordinate with internal teams to prevent shortages and ensure proper merchandizing.

Skills

Territory management

Sales & negotiation

Product knowledge

CME talks

Customer engagement

Communication skills

English proficiency

Education

Degree in Allied Science

Bioscience or Biomedical Engineering

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Product Specialist is responsible for achieving assigned sales targets through disciplined territory management and effective engagement with healthcare customers across designated territories. This role contributes to DKSH's healthcare business by delivering compelling clinical and product expertise, executing approved marketing and promotional strategies, and building trusted, long-term relationships with healthcare professionals.

• Consistently achieve or exceed individual sales targets, applying structured territory management and focused customer engagement to maximize business performance
• Perform a minimum of 9 quality customer calls per day, prioritizing high-impact engagements that drive meaningful commercial outcomes
• Promote and sell assigned medical device products to pharmacies, hospitals, and healthcare facilities within the designated territory
• Identify business opportunities within the territory and develop targeted action plans to maximize sales potential and grow market share
• Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers to foster long-term partnership and loyalty
• Deliver compelling product presentations, demonstrations, and value-based selling messages that effectively communicate product benefits to healthcare audiences
• Conduct Continuing Medical Education (CME) sessions in compliance with company policies and applicable regulatory requirements
• Provide timely follow-up and after-sales support to ensure sustained customer satisfaction and engagement
• Ensure effective coverage and regular servicing of all assigned outlets in accordance with the Master Customer List, planning and executing efficient call schedules and territory routing
• Maintain accurate and up-to-date records of customer interactions, activities, and feedback
• Monitor stock levels across assigned outlets and coordinate with internal teams to prevent shortages or overstock situations, ensuring products are properly displayed and merchandised in line with client and company guidelines
• Implement approved marketing strategies, promotional campaigns, and action plans to drive product awareness and sales growth
• Gather and communicate market intelligence, competitor insights, and customer feedback to management to support strategic decision-making
• Adhere to company Standard Operating Procedures (SOPs), ethical standards, and medical device regulatory requirements, while actively participating in training programs and supporting audits and continuous improvement initiatives
• Administrative duties and coordination tasks as required
• Minimum Degree in Allied Science, Bioscience, Biomedical Engineering, or a related field; prior sales experience in General Practitioner (GP) clinics, private hospitals, or pharmaceutical settings is an advantage
• Experience in planning and conducting Continuing Medical Education (CME) talks
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with foundational selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication and negotiation skills with the ability to engage confidently across diverse healthcare stakeholders
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Healthcare Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.