Product Specialist

DKSH; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia is seeking a Product Specialist to drive sales performance and customer engagement for assigned medical device products across Penang. You will manage territory activities, engage healthcare professionals, and execute marketing strategies to meet targets.

The role requires travel, strong communication, and the ability to develop long-term relationships with hospitals, pharmacies, and clinics. Responsibilities include delivering compelling product presentations, CME sessions, and

Qualifications

• Diploma or Bachelor's Degree in any field.
• Strong communication and negotiation skills.
• Willingness and ability to travel across assigned territories; possession of own transport is required.

Responsibilities

• Consistently achieve or exceed individual sales targets, identify business opportunities in the territory, and develop targeted action plans to maximize sales potential.
• Perform quality customer calls with high-impact engagements that drive measurable results.
• Promote and sell assigned medical device products to pharmacies, hospitals, and healthcare facilities across the territory.
• Build and maintain strong relationships with Healthcare Professionals, pharmacists, and key decision-makers to drive brand advocacy and loyalty.
• Deliver product presentations, demonstrations, and value-based selling messages communicating customer benefits.
• Conduct Continuous Medical Education (CME) sessions in line with company policies and regulatory requirements.
• Provide timely follow-up and after-sales support to ensure high satisfaction and sustained engagement.
• Ensure coverage and servicing of all outlets as per the Master Customer List and manage territory routing.
• Maintain records of customer interactions and feedback.
• Monitor stock levels and coordinate with internal teams to prevent shortages or overstocking.
• Ensure products are displayed and merchandised per guidelines and campaigns.
• Implement approved marketing strategies and campaigns with compliance.
• Provide market intelligence and customer feedback to support strategic decisions.

Skills

Strong communication

Negotiation

Education

Diploma or Bachelor's Degree

Job description

About The Role

The Product Specialist drives sales performance and customer engagement for assigned medical device products and territories within DKSH's Healthcare business. This role is central to achieving sales targets through disciplined territory management, meaningful healthcare professional engagement, and the effective execution of company-approved marketing and promotional strategies.

What You Will Deliver

• Consistently achieve or exceed individual sales targets set by management, identifying business opportunities within the territory and developing targeted action plans to maximize sales potential
• Perform quality customer calls each day with a focus on high-impact engagements that drive measurable business results
• Promote and sell assigned medical device products to pharmacies, hospitals, and healthcare facilities across the territory
• Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers to drive brand advocacy and customer loyalty
• Deliver compelling product presentations, demonstrations, and value-based selling messages that clearly communicate customer benefits
• Conduct Continuous Medical Education (CME) sessions in accordance with company policies and regulatory requirements
• Provide timely follow-up and after-sales support to customers to ensure high satisfaction and sustained engagement
• Ensure effective coverage and regular servicing of all assigned outlets as per the Master Customer List, planning and executing efficient call schedules and territory routing
• Maintain accurate records of customer interactions, activities, and feedback
• Monitor stock levels and coordinate with internal teams to ensure sufficient inventory at all assigned outlets, preventing stock shortages or overstock situations
• Ensure products are properly displayed, merchandised, and maintained according to client and company guidelines
• Implement approved marketing strategies, promotional campaigns, and action plans with precision and compliance
• Provide market intelligence, competitor insights, and customer feedback to management to support informed strategic decision-making
• Adhere strictly to company Standard Operating Procedures (SOPs), training requirements, ethical standards, and medical device regulations
• Support audits, reviews, and continuous process improvement initiatives when required

What You Bring

• Diploma or Bachelor's Degree in any field; prior experience in a sales role is an added advantage
• Strong communication and negotiation skills, with the ability to engage and influence healthcare stakeholders effectively
• Willingness and ability to travel across assigned territories; possession of own transport is required

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.