Product Specialist - Penang (Pharmaceuticals; Hospital Channels)

DKSH Malaysia Sdn Bhd; Penang; On-site; MYR 45,000 - 78,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Product Specialist to drive adoption and growth of designated medical products across Penang and neighboring territories. You will engage healthcare professionals through product promotion, scientific detailing and continuing medical education programmes, while building strong customer relationships and contributing to overall business growth.

Key responsibilities include promoting products, planning sales activities, tracking performance, and ensuring timely

Qualifications

• 1-2 years of relevant experience in medical product promotion, healthcare sales, pharmaceutical sales or a related commercial role.
• Qualification in pharmacy, life sciences, healthcare, business or a related discipline.
• Strong communication, presentation and scientific detailing skills.
• Ability to build trusted relationships with healthcare professionals, clinics, hospitals and other customers.
• Experience managing sales targets, territory plans, customer information and sales forecasts.
• Strong market awareness and the ability to translate customer and competitor insights into practical sales actions.
• Organised, proactive and able to manage multiple customer engagements and follow-up activities effectively.
• Ability to work collaboratively with marketing, sales and other internal stakeholders.

Responsibilities

• Drive product adoption within designated territories through product promotion, scientific detailing and continuing medical education programmes for healthcare professionals.
• Develop and execute sales promotion activities to meet sales targets, identify opportunities and challenges, and implement appropriate action plans.
• Present territory sales plans based on market insights and marketing direction, ensuring timely execution of agreed sales activities.
• Track sales plan execution against key performance indicators and review sales activities with the immediate superior.
• Conduct customer calls and visits to provide product updates, collect orders, support product enlistment in clinics and hospitals, and communicate product features and customer benefits.
• Gather market intelligence on competitor activities and share relevant insights with marketing and sales leadership.
• Submit accurate sales forecasts in accordance with reporting requirements.
• Maintain and update customer information, identify customer potential and ensure data accuracy.
• Execute continuous improvement initiatives to enhance sales processes, sales planning, customer satisfaction and overall sales performance.
• Maintain customer complaint and issue logs, ensuring timely follow-up through resolution or closure.
• Respond promptly to customer orders and enquiries, and inform current and prospective customers about promotions, new products and product upgrades.
• Collaborate with internal stakeholders to support timely product or system delivery and installation, and develop relationships with key customers.

Skills

Communication skills

Presentation skills

Scientific detailing

Relationship building

Sales target management

Territory planning

Market awareness

Multi-stakeholder collaboration

Education

Pharmacy degree

Life sciences background

Healthcare degree

Business degree

Job description

As a Product Specialist, you will drive the adoption and growth of assigned medical products across designated territories and healthcare channels. You will engage healthcare professionals through product promotion, scientific detailing and continuing medical education programmes, while building strong customer relationships and contributing to overall business growth.

Key responsibilities

Drive product adoption within designated territories through product promotion, scientific detailing and continuing medical education programmes for healthcare professionals.

Develop and execute sales promotion activities to meet sales targets, identify opportunities and challenges, and implement appropriate action plans.

Present territory sales plans based on market insights and marketing direction, ensuring timely execution of agreed sales activities.

Track sales plan execution against key performance indicators and review sales activities with the immediate superior.

Conduct customer calls and visits to provide product updates, collect orders, support product enlistment in clinics and hospitals, and communicate product features and customer benefits.

Gather market intelligence on competitor activities and share relevant insights with marketing and sales leadership.

Submit accurate sales forecasts in accordance with reporting requirements.

Maintain and update customer information, identify customer potential and ensure data accuracy.

Execute continuous improvement initiatives to enhance sales processes, sales planning, customer satisfaction and overall sales performance.

Maintain customer complaint and issue logs, ensuring timely follow-up through resolution or closure.

Respond promptly to customer orders and enquiries, and inform current and prospective customers about promotions, new products and product upgrades.

Collaborate with internal stakeholders to support timely product or system delivery and installation, and develop relationships with key customers.

What we're looking for

1-2 years of relevant experience in medical product promotion, healthcare sales, pharmaceutical sales or a related commercial role. Fresh graduates with a science or related background who are willing to learn, and good attitude is encouraged to apply.

A qualification in pharmacy, life sciences, healthcare, business or a related discipline.

Strong communication, presentation and scientific detailing skills.

Ability to build trusted relationships with healthcare professionals, clinics, hospitals and other customers.

Experience managing sales targets, territory plans, customer information and sales forecasts.

Strong market awareness and the ability to translate customer and competitor insights into practical sales actions.

Organised, proactive and able to manage multiple customer engagements and follow-up activities effectively.

Ability to work collaboratively with marketing, sales and other internal stakeholders.

Must be based in Penang, and willing to travel to Kedah and Perlis as required, usually once per month.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a product specialist?
• Which of the following types of qualifications do you have?
• Are you willing to travel for this role when required?

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.