Senior Order Management Executive (power tools)

JAC Recruitment International; Subang Jaya; On-site; MYR 4,200 - 6,200; Full time

Job summary

JAC Recruitment International in Malaysia seeks a Senior Order Management Executive to join our team. You will handle inquiries, process orders, coordinate deliveries, and support sales operations with a focus on accuracy and excellent service.

This role requires a Diploma or higher, proficiency in Excel and Word, ERP experience an advantage, and strong English and Bahasa Malaysia communication. Mandarin would be a plus. You will also prepare reports and maintain customer records in CRM.

Qualifications

• Diploma or higher qualification required.
• Proficient in Excel and Word; ERP experience is an advantage.
• Good communication and customer-focused attitude.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.

Responsibilities

• Handle customer inquiries via phone, email, chat, and walk-in channels.
• Process customer orders, invoices, delivery orders, and related documentation accurately.
• Manage customer complaints, investigate issues, and ensure timely resolution.
• Coordinate with internal departments and branches to ensure stock availability and delivery fulfillment.
• Prepare reports, maintain customer records, and support promotional pricing updates in CRM System.

Skills

Customer service

Attention to detail

Communication

Bilingual

English-Malay

Education

Diploma or higher

Tools

Excel

Word

ERP system

Job description

About the company

One of the world's leading manufacturers of power tools, outdoor power equipment, and industrial tools. is seeking a Senior Order Management Executive to join the team. This role involves responsible for handling customer inquiries, processing orders, coordinating deliveries, resolving complaints, and ensuring excellent customer service while supporting sales operations.

Responsibilities

• Handle customer inquiries and requests via phone, email, chat, and walk-in channels.

• Process customer orders, invoices, delivery orders, and related documentation accurately.

• Manage customer complaints, investigate issues, and ensure timely resolution.

• Coordinate with internal departments and branches to ensure stock availability and delivery fulfillment.

• Prepare reports, maintain customer records, and support promotional pricing updates in CRM System.

Requirements

• Diploma or higher qualification.

• Proficient in Microsoft Excel and Word; ERP system experience is an advantage.

• Strong attention to detail and accuracy in handling tasks.

• Good communication and interpersonal skills with a customer-focused attitude.

• Able to communicate in English and Bahasa Malaysia; Mandarin/Chinese is an added advantage.

#LI-JACMY
#countrymalaysia