Senior Operations Executive / Operations Executive

Glow International Malaysia; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Glow International Malaysia Sdn Bhd, a growing beauty and aesthetic group operating Glo Laser Centres & Glo Clinic across Klang Valley, seeks a Senior Operations Executive/Operations Executive to support daily operations and new outlet openings. You will coordinate inventory, vendor relations, and centre operations while ensuring KPI targets and compliance with quality, health and safety standards.

A Diploma and 2–3 years in retail/service ops are required, with travel and weekend

Qualifications

• Diploma or equivalent in Business Admin/Operations/Supply Chain.
• 2–3 years in retail or service outlet operations, with hands-on new outlet openings.
• Proven multi-outlet inventory and stock control experience.
• Strong project coordination skills and ability to meet opening deadlines.
• Comfortable with Excel and inventory/POS systems; able to work with operational data and reporting.
• Willing to travel between outlets; able to work weekends during openings.
• Experience in beauty, wellness, F&B or fashion retail is an advantage.
• English and Mandarin preferred.

Responsibilities

• Support the Business Analyst Manager in coordinating daily operations and administrative needs of all Glo centres.
• Communicate with centres on operational issues such as delivery, stock, outlet supplies, and online orders.
• Manage inventory, stock transfers, stock takes, reconciliation and shrinkage control.
• Oversee centre assets, furniture, equipment, uniforms and accessories with proper records.
• Develop and implement company systems and SOPs including inventory and outlet support procedures.
• Coordinate with HR, Marketing, Training and Clinic Managers on operational needs for new openings.
• Prepare regular operations reports and provide data support on stock movement and opening progress.
• Ensure activities meet quality, health and safety, legal, and environmental standards.
• Meet KPIs and target performance.
• Coordinate new centre/clinic setup, renovations, and site readiness.
• Manage equipment delivery, POS/system readiness, signage and merchandising for openings.
• Monitor timelines, budget, quality and safety for renovations and openings.
• Support outlet relocation and expansion projects with internal departments.
• Manage centre/clinic facilities (phone, internet, CCTV, electrical, plumbing, equipment, fire safety).
• Coordinate maintenance and repairs; follow up until closed out; oversee service providers.
• Manage procurement: supplier sourcing, quotations, delivery follow-ups, and contracts.
• Handle licences, permits and insurance renewals; maintain procurement documentation in line with policy.
• Any other duties as assigned by the Company or manager.

Skills

Strong project coordination

Excel proficiency

Inventory/stock control

Mult-outlet operations experience

English and Mandarin preferred

Education

Diploma in Business Administration/Operations/Supply Chain

Tools

POS systems

Inventory software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Operations Executive / Operations Executive

About Glow International Malaysia Sdn Bhd

Glow International Malaysia Sdn Bhd is a growing beauty and aesthetic group operating Glo Laser Centres & Glo Clinic across Klang Valley.

We are committed to providing professional beauty and aesthetic services while creating a positive and customer-focused experience. As we continue to grow and expand our centres, we are looking for passionate and talented individuals to join our team.

Job Descriptions

Daily Operations

• Support the Business Analyst Manager in coordinating thedaily operations and administrative needsof all Glo centres.
• Communicate with all centres on all operational related issues, such as delivery arrangement, stock issues, outlet supplies, staff purchase, online orders and etc.
• Manageinventory, stock transfers, physical stock takes, stock reconciliation and shrinkage control.
• Managecentre assets, furniture, equipment, uniforms and accessories, with proper records and inventory maintained.
• Support the development and implementation ofcompany systems and SOPs, including inventory and outlet support procedures.
• Coordinate withHR, Marketing, Training and Clinic Managerson operational needs, including manpower readiness for new centre/clinic openings.
• Prepare regularoperations reports and provide data support to the Business Analyst Manageron stock movement, centre performance and opening progress.
• To ensure operational activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• To meet all KPIs measurement and target set accordingly.

New Outlet Setup & Projects

• Coordinate new centre/clinic setup, renovation, fit‑out, utilities and overall site readiness.
• Manage equipment delivery, installation, room setup, POS/system readiness, signage and merchandising for openings.
• Monitor project timelines, budget, quality and safety for renovations and new openings.
• Support outlet relocation and expansion projects, coordinating internal departments to hit opening deadlines.

Facilities & Maintenance

• Manage centre/clinic facilities — phone lines, internet, CCTV, electrical, plumbing, equipment and fire safety systems.
• Coordinate regular maintenance and repair works; follow up until closed out.
• Oversee maintenance contracts and service providers.

Procurement & Vendor Coordination

• Manage purchase orders, supplier sourcing, quotation comparison and delivery follow‑ups for outlet and HQ operational needs.
• Negotiate pricing, payment terms and delivery timelines to control cost and ensure supply continuity.
• Liaise with landlords, contractors, vendors, mall management and relevant authorities.
• Handle licences, permits and insurance applications and renewals.
• Maintain proper procurement documentation, contracts and approval records in line with company policy.

Any other duties as assigned by the Company or your manager from time to time.

Job Requirements

• Minimum Diploma in Business Administration, Operations, Supply Chain or equivalent.
• Minimum 2-3 years in retail or service outlet operations, with hands‑on new outlet/store opening experience — fit‑out, setup and launch coordination.
• Proven multi‑outlet inventory and stock control experience.
• Strong project coordination skills and able to work to tight opening deadlines.
• Comfortable with Excel and inventory/POS systems; able to work with operational data and reporting.
• Willing to travel between outlets; able to work weekends during opening periods.
• Experience in beauty, wellness, F&B or fashion retail is an advantage.
• English and Mandarin preferred.

Job Summary

Provides operational and administrative support to all Glo centres in their daily business operations. The role works closely with the Business Analyst Manager on daily centre coordination and operations, while supporting maintenance, projects and new centre/clinic openings to ensure smooth and efficient operations.