Restaurant Operations Manager

The Toast F&B Sdn Bhd; Johor Bahru; On-site; MYR 120,000 - 190,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Job summary

The Toast F&B Sdn Bhd in Johor Bahru seeks an experienced Operation Manager to oversee multiple F&B outlets and drive operational excellence. You will ensure consistent SOPs, coach outlet leaders, and optimize sales, inventory and costs across busy sites.

You will lead high-volume operations, manage a multilingual team, and collaborate with Finance to improve P&L performance while delivering top customer service and safety standards.

Qualifications

• Minimum 7 years of experience in restaurant, café, kopitiam or related F&B operations.
• Minimum 3 years of experience managing multiple F&B outlets.
• Must have proven experience managing at least four outlets or operations of comparable scale.
• Must have hands-on experience in both FOH & BOH SOP execution.
• Must possess strong Stock Control, Cost Control and Report Analysis skills.
• Experience managing Outlet Managers, Assistant Managers or Area Managers.
• Strong understanding of sales analysis, inventory management, food cost, labour cost and operational reporting.
• Experience managing high-volume, fast-paced restaurant operations.
• Experience managing multilingual and foreign worker teams is an advantage.
• Diploma or Degree in Hospitality, Business, Operations Management or related field is preferred.

Responsibilities

• Oversee the daily operations of multiple F&B outlets.
• Ensure consistent execution of Front of House (FOH) and Back of House (BOH) SOPs across all outlets.
• Monitor outlet performance, sales, profitability, food cost, labour cost and operational KPIs.
• Lead, coach and develop Outlet Managers, Assistant Managers and outlet leadership teams.
• Analyse sales, inventory and operational reports to identify improvement opportunities.
• Ensure effective stock control, inventory accuracy and wastage management.
• Drive cost control initiatives while maintaining product quality and customer satisfaction.
• Handle operational challenges, customer complaints and implement effective corrective actions.
• Ensure compliance with food safety, hygiene and company standards.
• Support new outlet openings, operational improvements and business expansion initiatives.
• Work with Finance to understand outlet P&L performance.

Skills

Leadership

Operations management

Stock control

Cost control

Report analysis

Multilingual teams

Problem-solving

Decision making

Detail-oriented

Communication (English/Bahasa Malaysia

Education

Diploma or Degree in Hospitality, Business, Operations Management

Tools

Microsoft Excel

POS reports

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Toast F&B Sdn Bhd – Johor Bahru, Johor

Minimum 7 years of experience in restaurant, café, kopitiam or related F&B operations.

Minimum 3 yearsof experience managingmultiple F&B outlets.

Must have proven experience managing at least four (4) outlets or operations of comparable scale.

Must have hands-on experience in both FOH & BOH SOP execution.

Must possess strong Stock Control, Cost Control and Report Analysis skills.

Experience managing Outlet Managers, Assistant Managers or Area Managers.

Strong understanding of sales analysis, inventory management, food cost, labour cost and operational reporting.

Experience managing high-volume, fast-paced restaurant operations.

Experience managing multilingual and foreign worker teams is an advantage.

Diploma or Degree in Hospitality, Business, Operations Management or related field is preferred. Candidates with strong relevant experience are encouraged to apply.

Proficient in Microsoft Excel or Google Sheets and able to interpret POS reports.

Able to communicate effectively in English and Bahasa Malaysia.

Possess own transport and willing to travel frequently between outlets.

Able to work during weekends, public holidays and operational emergencies when required.

Preferred Leadership Qualities

Strong ownership, accountability and integrity.

Commercial mindset with strong business acumen.

Hands-on leadership style with excellent problem-solving skills.

Able to coach and develop managers to achieve operational excellence.

Strong decision-making ability under pressure.

Detail-oriented with excellent follow-through.

Requirement

Requirements

• Minimum 7 years of experience in restaurant, café, kopitiam or related F&B operations.

• Minimum 3 yearsof experience managingmultiple F&B outlets.

• Must have proven experience managing at least four (4) outlets or operations of comparable scale.

• Must have hands-on experience in both FOH & BOH SOP execution.

• Must possess strong Stock Control, Cost Control and Report Analysis skills.

• Experience managing Outlet Managers, Assistant Managers or Area Managers.

• Strong understanding of sales analysis, inventory management, food cost, labour cost and operational reporting.

• Experience managing high-volume, fast-paced restaurant operations.

• Experience managing multilingual and foreign worker teams is an advantage.

• Diploma or Degree in Hospitality, Business, Operations Management or related field is preferred. Candidates with strong relevant experience are encouraged to apply.

• Proficient in Microsoft Excel or Google Sheets and able to interpret POS reports.

• Able to communicate effectively in English and Bahasa Malaysia.

• Possess own transport and willing to travel frequently between outlets.

• Able to work during weekends, public holidays and operational emergencies when required.

• Preferred Leadership Qualities

  • Strong ownership, accountability and integrity.

  • Commercial mindset with strong business acumen.

  • Hands-on leadership style with excellent problem-solving skills.

  • Able to coach and develop managers to achieve operational excellence.

  • Strong decision-making ability under pressure.

  • Detail-oriented with excellent follow-through.

Responsibility

About the Role

We are looking for an experienced and results-driven Operation Manager to oversee multiple F&B outlets and drive operational excellence across our business. This role is responsible for ensuring consistent execution of operational standards, improving business performance, developing outlet management teams, and achieving company sales and profitability targets.

Key Responsibilities

• Oversee the daily operations of multiple F&B outlets.
• Ensure consistent execution of Front of House (FOH) and Back of House (BOH) SOPs across all outlets.
• Monitor outlet performance, sales, profitability, food cost, labour cost and operational KPIs.
• Lead, coach and develop Outlet Managers, Assistant Managers and outlet leadership teams.
• Analyse sales, inventory and operational reports to identify improvement opportunities.
• Ensure effective stock control, inventory accuracy and wastage management.
• Drive cost control initiatives while maintaining product quality and customer satisfaction.
• Handle operational challenges, customer complaints and implement effective corrective actions.
• Ensure compliance with food safety, hygiene and company standards.
• Support new outlet openings, operational improvements and business expansion initiatives.
• Work with Finance to understand outlet P&L performance.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus