Senior Operation Admin Executive

Borneo Technical Co. (M) Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Borneo Technical Co. (M) Sdn Bhd is seeking a capable Operations Admin Lead in Shah Alam to head the admin team, drive KPI achievement, and coordinate with warehousing, sales and external partners for smooth daily operations.

The role requires strong Excel reporting, problem solving, and independent work capability to ensure timely resolution of issues and compliance with SOPs.

Qualifications

• Diploma/Degree in Business Administration, Operations Management or a related field.
• Relevant working experience in operations administration, preferably with experience supervising or guiding a team.
• Strong Microsoft Excel skills for reporting, tracking and data analysis.
• Strong communication, coordination and problem-solving skills.
• Able to work independently, take ownership and follow through on assigned matters.
• Mature, organised and able to handle urgent operational issues effectively.
• Strong attention to detail and commitment to accuracy and timely completion of work.

Responsibilities

• Lead and guide the Operation Admin team to achieve operational KPIs, particularly in POD accuracy, timeliness and customer service level.
• Coordinate closely with warehouse, operations, sales and external parties to ensure smooth daily operations and timely follow-up.
• Monitor operational issues and ensure proper escalation and resolution within the required timeline.
• Identify root causes of recurring issues and implement effective corrective and preventive actions.
• Ensure compliance with company SOPs, policies and operational requirements.
• Review existing work processes and recommend improvements to enhance efficiency and service quality.
• Handle ad-hoc and urgent operational matters independently with minimal supervision.
• Apply cost-conscious decision-making while maintaining operational efficiency and service standards.
• Prepare and maintain operational reports, tracking and analysis for management review.
• Perform any other duties as assigned by Management from time to time.

Skills

Leadership

Team supervision

Coordination

Communication

Problem solving

Independent work

Attention to detail

Education

Diploma/BD in Business Administration

Degree in Operations Management

Tools

Microsoft Excel

Job description

Lead and guide the Operation Admin team to achieve operational KPIs, particularly in POD accuracy, timeliness and customer service level.

Coordinate closely with warehouse, operations, sales and external parties to ensure smooth daily operations and timely follow-up.

Monitor operational issues and ensure proper escalation and resolution within the required timeline.

Identify root causes of recurring issues and implement effective corrective and preventive actions.

Ensure compliance with company SOPs, policies and operational requirements.

Review existing work processes and recommend improvements to enhance efficiency and service quality.

Handle ad-hoc and urgent operational matters independently with minimal supervision.

Apply cost-conscious decision-making while maintaining operational efficiency and service standards.

Prepare and maintain operational reports, tracking and analysis for management review.

Perform any other duties as assigned by Management from time to time.

Requirements

Diploma/Degree in Business Administration, Operations Management or a related field.

Relevant working experience in operations administration, preferably with experience supervising or guiding a team.

Strong Microsoft Excel skills for reporting, tracking and data analysis.

Strong communication, coordination and problem-solving skills.

Able to work independently, take ownership and follow through on assigned matters.

Mature, organised and able to handle urgent operational issues effectively.

Strong attention to detail and commitment to accuracy and timely completion of work.