Operations Officer

2201 United Overseas Bank (Malaysia) Bhd; Batu Pahat; On-site; MYR 45,000 - 89,000; Full time

Job summary

United Overseas Bank Malaysia Bhd is seeking a detail-oriented professional to supervise daily branch operations and ensure smooth service delivery. You will coach staff, monitor performance, and maintain robust control and compliance while achieving sales and service targets.

Collaboration with internal/external stakeholders is essential. You will oversee front-line activities, approve transactions, support regulatory reporting, and foster a customer-centric culture.

Qualifications

• Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and ability to meet/exceed customer expectations.
• Good team player.
• Good interpersonal skill.
• Good communication skill.
• Good problem solving skill.

Responsibilities

• Ensure smooth running of daily branch operations including front line supervision and authorisation of banking transactions.
• Maintain high standard of operational control and audit compliance.
• Provide efficient service to meet customers' banking needs and achieve sales targets/initiatives.
• Submit timely regulatory reporting (e.g., Cash BOP reporting, KRCSA, KORI).

Job description

About UOB

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Job Description

Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management. Manages staff performance and development, providing coaching / mentoring / guidance and training. Maintains a high standard of operational control / audit compliance. Provides efficient service in meeting customers’ banking needs. Works together as a team in achieving sales targets / initiatives. Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI. Complies with the Bank’s policies, guidelines and regulations at all time. Maintains good relationship with internal / external stakeholders.

Requirement

• A recognised Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

Career Site: UOB Career site