MGR (Sr Executive), Account Servicing, COPC

2201 United Overseas Bank (Malaysia) Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking an Account Servicing Officer to ensure accurate processing of financial and operational requests related to card and merchant services. You will verify signatories, coordinate data entry, and support system enhancements while meeting defined SLAs.

The role requires a Bachelor’s degree and familiarity with card operations; strong Excel skills and analytical abilities are essential for success in this position.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in card operations and reconciliation is an advantage.
• Proficient in Microsoft Excel, including advanced formulas, functions, and Power Query.
• Strong analytical and problem-solving skills.
• Effective communication and coordination abilities.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.

Responsibilities

• Verify completeness and authorized signatories of journal entries, creation requests, posting requests, and related instructions.
• Assign requests to designated inputters for manual data entry.
• Review data entry and maintenance reports or screens against source documents to ensure accuracy.
• Process enrollment, termination, redemption, and order requests with various service providers, vendors, and suppliers.
• Participate in ad-hoc assignments related to process improvement and system enhancement, including User Acceptance Testing (UAT).
• Respond to inquiries from business and support units in a timely and professional manner.
• Gather and compile information related to system issues and escalate to the Help Desk.
• Monitor and follow up on issues, tasks, or assignments to ensure completion within agreed Service Level Agreements (SLAs).
• Perform other ad-hoc tasks or assignments as directed by the supervisor.

Skills

Analytical skills & problem-solving

Communication skills

Independent work & multitasking

Time management

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Excel

Power Query

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Account Servicing Officer is responsible for ensuring accurate and timely processing of financial and operational requests related to card and merchant services. This role involves verifying documentation, coordinating with internal teams and external service providers, and supporting system enhancements and issue resolution.

Key Responsibilities

• Verify completeness and authorized signatories of journal entries, creation requests, posting requests, and related instructions.
• Assign requests to designated inputters for manual data entry.
• Review data entry and maintenance reports or screens against source documents to ensure accuracy.
• Process enrollment, termination, redemption, and order requests with various service providers, vendors, and suppliers.
• Participate in ad-hoc assignments related to process improvement and system enhancement, including User Acceptance Testing (UAT).
• Respond to inquiries from business and support units in a timely and professional manner.
• Gather and compile information related to system issues and **escalate** to the Help Desk.
• Monitor and follow up on issues, tasks, or assignments to ensure completion within agreed Service Level Agreements (SLAs).
• Perform other ad-hoc tasks or assignments as directed by the supervisor.

Job Requirements

• Bachelor’s degree or equivalent qualification.
• Experience in card operations and reconciliation is an advantage.
• Proficient in Microsoft Excel, including advanced formulas, functions, and Power Query.
• Strong analytical and problem-solving skills.
• Effective communication and coordination abilities.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site