Solutions Engagement Supervisor

United Parcel Service (M) Sdn Bhd; Shah Alam; On-site; MYR 72,000 - 108,000; Full time

Job summary

United Parcel Service (M) Sdn Bhd in Malaysia seeks a consultative sales support professional to enhance customer value through UPS expertise in engineering, technology and supply chain design. You will assist the UPS Sales team on multi-site implementations and post-implementation reviews.

The role requires a Bachelor's degree and fluent English, with preferred MS Office skills and experience in financial indicators for account strategies.

Qualifications

• Bachelor's Degree or International equivalent - Required.
• Fluent communication in English (spoken and written) - Required.
• Working knowledge of Word, Excel, Access and Outlook - Preferred.
• Experience evaluating key financial indicators to establish account strategies - Preferred.

Responsibilities

• Provides consultative sales support to UPS Sales organization.
• Conducts product, service, and solutions trainings.
• Prepares and presents project reports and assists with budget validation.
• Generates revenue through consultative sales activities.
• Builds productive internal and external partnerships.
• Participates in strategy meetings and monitors customer needs.

Skills

Fluent English

Education

Bachelor's Degree or International equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

This position develops a thorough understanding of customers' processes and business objectives to capitalize on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS's expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS Sales organization to enhance and improve customers' business with value-added and configurable solutions. He/She supports small to mid scale non-complex projects, consisting of single/multi site implementations with multiple projects and services. This position participates in the implementation phase of the solution development, deployment plan definition, and the implementation phase scheduling. He/She provides ongoing analysis of implementation projects, plans, and templates through statistics, outcomes, lessons learned, and post-implementation audits.

Key Accountabilities

Conducts product, service, and solutions trainings.

Prepares and presents project reports and assists with budget validation and post-project user audits.

Generates revenue through consultative sales activities.

Builds productive internal and external business partnerships.

Participates in pre- and post-customer meetings to determine strengths and weaknesses of sales approach/solutions and monitors customer needs through account strategy sessions.

Reviews account information to identify opportunities, provides guidance to sales management on positioning and selling solutions, and participates in strategy meetings.

Education and Work Experience

Bachelor's Degree or International equivalent - Required

Fluent communication in English. (spoken and written) - Required

Working knowledge of Microsoft Word, Excel, Access, and Outlook - Preferred

Experience evaluating key financial indicators to establish account strategies - Preferred

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries.

We know what it takes to lead UPS into tomorrow-people with a unique combination of skill and passion. With that in mind, we like to invite talented individuals like you to explore how UPS jobs can make the world work better for you and to join our team of over 500,000 UPSers.

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries.

We know what it takes to lead UPS into tomorrow-people with a unique combination of skill and passion. With that in mind, we like to invite talented individuals like you to explore how UPS jobs can make the world work better for you and to join our team of over 500,000 UPSers.