Senior Network & Telephony Engineer (Regional)

Oxydata Software; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Oxydata Software Sdn Bhd is seeking an experienced Senior Network Engineer to support and maintain enterprise network and telephony infrastructure across regional operations in Malaysia. You will work on LAN/WAN, wireless, and voice platforms, resolving incidents promptly and implementing changes per ITIL processes.

The ideal candidate has 3–5 years of senior-level experience and hands-on expertise with Cisco CUCM, SIP/VoIP, and monitoring tools, with ServiceNow experience a plus.

Qualifications

• Diploma or equivalent in a related discipline.
• Legal right to work in Malaysia; visa sponsorship not available.
• 3–5 years of senior network/telephony support experience.
• Strong knowledge of TCP/IP, DNS, DHCP, VLAN, Routing & Switching, VPN, and firewalls.
• Experience with Cisco CUCM, Microsoft Teams Telephony, Amazon Connect, and/or Avaya/Genesys.
• Familiarity with SIP, PRI, VoIP, and network monitoring tools.
• Ability to provide advanced support and maintenance for enterprise network and telephony infrastructure.
• Ability to troubleshoot incidents to minimize downtime and ensure performance.
• Ability to manage changes to network and telephony systems per change management processes.

Responsibilities

• Provide advanced support and maintenance for enterprise network and telephony infrastructure, including LAN/WAN, wireless, and voice platforms.
• Troubleshoot and resolve incidents related to network and telephony services, ensuring minimal downtime and optimal performance.
• Manage and implement changes to network and telephony systems in accordance with change management processes.
• Drive continuous improvement initiatives to enhance network reliability, security, and efficiency.
• Collaborate with regional teams to support shared services and managed services environments.
• Utilize ITSM platforms such as ServiceNow for incident, problem, and change management activities.

Skills

TCP/IP

DNS

DHCP

VLAN

Routing & Switching

VPN

Firewall technologies

Education

Diploma or equivalent

Tools

ServiceNow

Cisco CUCM

Microsoft Teams Telephony

Amazon Connect

Avaya/Genesys

SIP/PRI/VoIP monitoring tools

Job description

Oxydata Software Sdn Bhd is seeking an experienced Senior Network Engineer to support and maintain enterprise network and telephony infrastructure across regional operations in Malaysia. You will work on LAN/WAN, wireless, and voice platforms, resolving incidents promptly and implementing changes per ITIL processes.

The ideal candidate has 3–5 years of senior-level experience and hands-on expertise with Cisco CUCM, SIP/VoIP, and monitoring tools, with ServiceNow experience a plus.