Senior Network & Telephony Engineer (Regional)

Oxydata Software Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

Oxydata Software Sdn Bhd, established since 2012, seeks a Senior Network Engineer to support and maintain enterprise network and telephony infrastructure across regional operations in Malaysia.

The role requires hands-on expertise with TCP/IP, VLAN, routing, VPN, firewalls, and telephony platforms such as Cisco CUCM, Microsoft Teams Telephony, Amazon Connect, and Avaya/Genesys. ITSM experience (ServiceNow) is a plus.

Qualifications

• Diploma or equivalent in a related discipline.
• Legal right to work in Malaysia; visa sponsorship not available.
• 3–5 years of senior network/telephony experience.
• Strong knowledge of TCP/IP, DNS, DHCP, VLAN, routing/switching, VPN and firewalls.
• Experience with Cisco CUCM, Teams Telephony, Amazon Connect and Avaya/Genesys.
• Familiarity with SIP, PRI, VoIP and network monitoring tools.

Responsibilities

• Provide advanced support and maintenance for enterprise network and telephony infrastructure (LAN/WAN, wireless, voice).
• Troubleshoot incidents to minimize downtime and optimize performance.
• Manage and implement changes to network/telephony systems per change management.
• Drive continuous improvements for reliability, security, and efficiency.
• Collaborate with regional teams to support shared or managed services.
• Use ITSM platforms such as ServiceNow for incident, problem, and change management.

Skills

TCP/IP

DNS

DHCP

VLAN

Routing & Switching

VPN

Firewall

Cisco CUCM

Microsoft Teams Telephony

Amazon Connect

Avaya/Genesys

SIP/VoIP

Network Monitoring

Education

Diploma or equivalent in a related discipline

Tools

ServiceNow

Job description

Oxydata Software Sdn Bhd, established since 2012, seeks a Senior Network Engineer to support and maintain enterprise network and telephony infrastructure across regional operations in Malaysia.

The role requires hands-on expertise with TCP/IP, VLAN, routing, VPN, firewalls, and telephony platforms such as Cisco CUCM, Microsoft Teams Telephony, Amazon Connect, and Avaya/Genesys. ITSM experience (ServiceNow) is a plus.