Senior Microsoft 365 Consultant & Escalation Lead

Doherty IT Solutions Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Birthday day off

Training & certification

Medical coverage

Job summary

Doherty Associates (DA) is seeking a senior Microsoft 365 consultant to join our global Managed Services team in Kuala Lumpur. You will act as the technical escalation point for complex Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint, OneDrive, and Defender issues, while also contributing to Professional Services engagements.

You will design, implement, and optimise Microsoft 365 solutions, lead major incidents, and mentor engineers across the family of Microsoft 365

Qualifications

• Strong hands-on experience supporting and administering Microsoft 365 environments.
• Experience in MSP/Managed Services or customer-facing support.

Responsibilities

• Act as the primary Microsoft 365 escalation point for complex issues across Entra ID, Intune, Exchange Online, Teams, SharePoint Online, OneDrive, Conditional Access, and related cloud services.
• Lead technical discussions during major incidents and service reviews.
• Design and implement Microsoft 365 solutions and migrations aligned to best practices.
• Mentor Service Desk and Engineers in Microsoft 365 technologies.

Skills

Microsoft 365

Entra ID

Intune

Exchange Online

Teams

SharePoint Online

OneDrive

Defender

PowerShell

Tools

PowerShell

Job description

Doherty Associates (DA) is seeking a senior Microsoft 365 consultant to join our global Managed Services team in Kuala Lumpur. You will act as the technical escalation point for complex Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint, OneDrive, and Defender issues, while also contributing to Professional Services engagements.

You will design, implement, and optimise Microsoft 365 solutions, lead major incidents, and mentor engineers across the family of Microsoft 365