Global Service Desk Engineer – Cloud, Windows & Networking (Hybrid)

Doherty IT Solutions Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Overtime pay

Company benefits

Job summary

Doherty Associates (DA) is recruiting a customer-focused Service Desk Engineer for our Kuala Lumpur hub as part of a global 24/7 operation. You will support UK-based clients, handling tickets across Windows Server, AD, Azure/M365, networking and security, coordinating with London teams and vendors.

Ideal candidates have 3+ years in a service desk, excellent English, ITIL basics, and a proactive, team-oriented mindset. Hybrid work and competitive benefits are offered.

Qualifications

• 3+ years in a customer-facing service desk role
• Excellent English communication, both written and spoken
• Strong knowledge of Windows Server and Desktop operating systems
• Understanding of Networking with UTM devices, routers and switches
• Experience with Azure/M365 cloud services
• Experience with Active Directory, DHCP, DNS, GPO
• Basic ITIL knowledge

Responsibilities

• Provide support to UK-based customers via service tickets from multiple sources
• Handle diverse technologies including Windows, AD, Cloud, Networking and security incidents
• Liaise with London teams and third-party vendors to resolve issues
• Participate in a mature 24/7 global Service Desk model

Skills

Customer-facing service desk

English communication

Windows Server/Desktop

Networking fundamentals

Azure/M365

AD, DHCP, DNS, GPO

ITIL basics

RMM tools (N-Central)

RMM tools (Kaseya)

RMM tools (LabTech)

Tools

N-Central

Kaseya

LabTech

Job description

Doherty Associates (DA) is recruiting a customer-focused Service Desk Engineer for our Kuala Lumpur hub as part of a global 24/7 operation. You will support UK-based clients, handling tickets across Windows Server, AD, Azure/M365, networking and security, coordinating with London teams and vendors.

Ideal candidates have 3+ years in a service desk, excellent English, ITIL basics, and a proactive, team-oriented mindset. Hybrid work and competitive benefits are offered.