Senior Messaging Engineer - Microsoft O365

Aspiro Sdn Bhd; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexi wellness allowance

Vibrant office environment

Ongoing training

Job summary

Aspiro Sdn Bhd seeks a Senior Messaging Engineer to provide Level 3 support and manage Microsoft 365 messaging services. You will design, implement, and maintain Microsoft 365 strategies, policies, and processes aligned with business needs across Exchange Online, Teams, SharePoint, OneDrive, and Azure AD.

Coordination with global support teams, escalation handling, and ITIL-aligned incident/change management will be core.

Qualifications

• 6–7 years of experience supporting Microsoft 365 in enterprise environments.
• Strong expertise in Exchange Online, Azure AD, Teams, SharePoint, and OneDrive.
• Hands-on Microsoft 365 administration with Global Administrator privileges preferred.
• Familiar with ITIL processes and working with global support teams.
• Proven stakeholder management skills.
• Proficient in English and Bahasa Malaysia/Indonesian for regional support.

Responsibilities

• Provide L3 support and administration for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
• Design, implement, and maintain Microsoft 365 strategies, policies, and processes aligned with business needs.
• Act as escalation point for M365 incidents, problems, and changes.
• Troubleshoot incidents and coordinate with Service Desk/L2 teams for resolution.
• Manage and maintain email infrastructure, including SMTP and security tools.
• Create and maintain detailed documentation of Microsoft 365 infrastructure, processes, and procedures.
• Ensure ITIL processes (Incident, Change, Problem Management) are followed.
• Collaborate with vendors and internal stakeholders to drive service improvements.

Skills

Microsoft 365

Exchange Online

Azure AD

Teams

SharePoint

OneDrive

ITIL processes

Stakeholder management

English

Bahasa Malaysia/Indonesia

Education

Degree/Diploma in IT/Computer Science

Job description

Aspiro, a top MSC Status company and one of "Top 3 Most Preferred Employers in Malaysia Shared Services" Graduan Awards. At Aspiro we value creativity, personal growth, and innovation.

Role Overview

The Senior Messaging Engineer is responsible to provide Level 3 support and manage Microsoft 365 messaging services.

What You'll Do?

Provide L3 support and administration for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).

Works with the cross-function team to design, implement, and maintain Microsoft 365 strategies, policies, and processes aligned with business needs.

Act as escalation point for M365-related incidents, problems, and changes.

Troubleshoot incidents and coordinate with Service Desk/L2 teams for resolution.

Manage and maintain email infrastructure, including SMTP and security tools (e.g., Cisco CES).

Create and maintain detailed documentation of Microsoft 365 infrastructure, processes and procedures

Ensure compliance with ITIL processes (Incident, Change, Problem Management)

Collaborate with vendors and internal stakeholders to drive service improvements.

Who We're looking for?

Degree/Diploma in IT, Computer Science, or related field

6-7 years of experience supporting Microsoft 365 in enterprise environment.

Strong expertise in Exchange Online, Azure AD, Teams, SharePoint, and OneDrive.

Hands-on experience with Microsoft 365 administration, including Global Administrator privileges will be an added advantage.

Familiar with ITIL processes and working with global support teams.

Proven experience in effective stakeholder management.

Ability to communicate in English and Bahasa Malaysia/Indonesia (regional support).

Willing to provide after-hours/weekend support when required.

Why Aspiro?

Career growth: We are ACCA-approved employer.

Perks: Flexi wellness allowance, vibrant office environment and more!

Feel Comfortable: Enjoy the flexibility of smart-casual attire.

Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services 101-1,000 employees

Aspiro is a Global Business Service provider which is on a mission to provide the best of solutions in Finance & Accounting, Human Resources, Information Technology and Digital Services for our customer. We serve customers across Malaysia, Indonesia, China and Australia.

We are headquartered in Malaysia, which is a melting pot of diverse cultures. Diversity in our workforce results in excellent ideation and an increase in creativity and innovation. A one-stop hub that attracts talents, we aim to inspire our talents to grow and develop themselves towards becoming the leaders they were meant to be. We strive to provide a promising career that enables our people to chart their growth to greater heights.

We are committed in being the transformational factor for our customers and our people by enabling them to be more agile and technology driven, with the