Senior Manager, Product Solution Ecosystem

AmMetLife Insurance Berhad; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

AmMetLife Insurance Berhad is seeking a Senior Manager, Product Solution Ecosystem to lead strategic partnerships and value-added service ecosystems that support our product propositions. You will identify, onboard, manage, and retain ecosystem partners, negotiate commercial terms, and ensure customer value through integrated partner solutions.

You will work across Product, Distribution, Marketing, Customer, and Operations to integrate partner solutions into offerings and develop differentiated

Qualifications

• Bachelor’s degree in business or a related discipline.
• 5–7 years in strategic partnerships, business development, ecosystem development, or product development.
• Experience in life insurance industry preferred.
• Excellent communication and negotiation skills.

Responsibilities

• Develop and execute the ecosystem partnership strategy aligned with business and product objectives.
• Identify opportunities to enhance customer propositions through value-added services and ecosystem solutions.
• Collaborate with Product, Distribution, Marketing, Customer, and Operations teams to integrate partner solutions into customer offerings.
• Support development of differentiated propositions across health, wealth, protection, retirement, wellness, and lifestyle solutions.
• Identify, evaluate, and onboard potential partners to strengthen the product and customer ecosystem.
• Conduct market scans to identify ecosystem trends and opportunities; build a partner pipeline.
• Establish and maintain strong relationships with strategic partners and ecosystem providers; conduct regular business reviews.
• Lead commercial negotiations with ecosystem partners; manage SLAs, commercial models, and performance metrics.
• Establish governance frameworks and monitor partner performance against service levels and outcomes.
• Identify opportunities to enhance customer experiences through ecosystem partnerships; work with customer experience teams.

Skills

Strategic partnerships

Business development

Ecosystem development

Product development

Stakeholder management

Education

Bachelor’s degree in Business/Marketing/Finance/Economics

Job description

Senior Manager, Product Solution Ecosystem

Lead the development and management of strategic partnerships and value-added service ecosystems that support the company's product propositions. The role is responsible for identifying, onboarding, managing, and retaining ecosystem partners, negotiating commercial arrangements, and ensuring the continuous enhancement of customer value propositions through integrated partner solutions.

• Develop and execute the ecosystem partnership strategy aligned with business and product objectives.
• Identify opportunities to enhance customer propositions through value-added services and ecosystem solutions.
• Work closely with Product, Distribution, Marketing, Customer, and Operations teams to integrate partner solutions into customer offerings.
• Support the development of differentiated propositions across key customer segments, including health, wealth, protection, retirement, wellness, and lifestyle solutions.

2. Strategic Partner Sourcing & Acquisition

• Identify, evaluate, and onboard potential partners that can strengthen the company's product and customer ecosystem.
• Conduct market scans to identify emerging ecosystem trends, innovative service providers, and strategic partnership opportunities.
• Build and maintain a pipeline of potential partners across various solution areas.

3. Partner Relationship Management

• Establish and maintain strong relationships with strategic partners and ecosystem providers.
• Act as the primary point of contact for partner engagement, governance, and collaboration.
• Conduct regular business reviews to evaluate partnership performance, customer impact, and growth opportunities.
• Drive partner retention strategies to ensure long-term strategic collaboration and value realization.

4. Commercial & Contract Negotiation

• Lead commercial negotiations with ecosystem partners to secure competitive and sustainable business terms.
• Negotiate partnership agreements, service level agreements (SLAs), commercial models, and performance metrics.
• Collaborate with Legal, Compliance, Procurement, and Risk teams to ensure partnership arrangements meet regulatory and governance requirements.
• Manage contract renewals, pricing reviews, and ongoing commercial optimization.

5. Partnership Performance & Governance

• Establish partnership governance frameworks and performance management processes.
• Monitor partner performance against agreed service levels, customer outcomes, and business objectives.
• Recommend corrective actions and improvement initiatives where required.

6. Customer Value & Experience Enhancement

• Continuously identify opportunities to enhance customer experiences through ecosystem partnerships.
• Evaluate customer feedback and market trends to drive ecosystem innovation.
• Ensure partner services deliver tangible customer value and support the overall customer proposition.
• Collaborate with customer experience teams to integrate ecosystem benefits seamlessly into the customer journey.

7. Cross-functional Stakeholder Management

• Partner closely with Product Development, Distribution, Operations, Marketing, Procurement, Digital, Legal, and Compliance teams.
• Support business case development and approval processes for new ecosystem initiatives.
• Provide subject matter expertise on ecosystem partnerships and value-added services.

Requirements:

Bachelor’s degree in Business, Marketing, Finance, Economics, or a related discipline.

Minimum 5–7 years of relevant experience in strategic partnerships, business development, ecosystem development, or product development, preferably within the life insurance industry.

AmMetLife Insurance Berhad (“AmMetLife”) (formerly known as AmLife Insurance Berhad) is a long-established insurer (incorporated on 17 September 1973) in Malaysia. AmMetLife is a strategic partnership between AMMB Holdings Berhad (“AmBank Group”) and MetLife International Holdings, Inc.. With the coming together of AmBank Group and MetLife on April 30, 2014 & leveraging on the shared core values of integrity and innovation, AmMetLife aims to be a leading customer centric & modern insurer in Malaysia. AmMetLife offers a comprehensive range of life insurance & wealth protection solutions distributed through the AmBank Group’s network of nearly 200 AmBank & AmMetLife branch offices nationwide.