Senior Manager, Operational Excellence — AI & Process Improvement

AmBank Group; Petaling Jaya; On-site; MYR 240,000 - 360,000; Full time

Job summary

AmBank Group seeks a Senior Manager, Operational Excellence to drive measurable improvements in efficiency, quality and control across Group Operations. The role combines Lean Six Sigma Black Belt expertise with strong project management, delivering initiatives from diagnosis through to sustained results and managing a portfolio of process improvement and automation projects end to end.

As automation and AI expand, the role works hands-on with AI-enabled process improvement, liaising with the

Qualifications

• Open to Malaysian citizens only.
• Bachelor’s degree in Business, Engineering, IT, Finance or related field.
• Minimum 8 years of working experience, including at least 4 years leading process improvement or transformation projects.
• Experience in banking or financial services operations is preferred.

Responsibilities

• Lead end-to-end process improvement initiatives across Group Operations using Lean Six Sigma to improve efficiency, turnaround time, quality, and control.
• Manage process improvement and automation projects end to end, including scoping, budgeting, and delivery.
• Maintain project tracking, status reporting and RAID logs; prepare management papers and committee submissions.
• Identify automation and AI opportunities during process reviews and prepare them for delivery with RPA/AI teams.
• Embed control plans, SOP updates and KPIs to sustain improvements and mentor belts in Lean Six Sigma.

Skills

Stakeholder management

Communication

Structured problem solving

Multitasking & prioritisation

Change management

Education

Bachelor's degree in Business/Engineering/IT/Finance

Tools

Power BI

SIPOC

BPMN

Excel

Job description

AmBank Group seeks a Senior Manager, Operational Excellence to drive measurable improvements in efficiency, quality and control across Group Operations. The role combines Lean Six Sigma Black Belt expertise with strong project management, delivering initiatives from diagnosis through to sustained results and managing a portfolio of process improvement and automation projects end to end.

As automation and AI expand, the role works hands-on with AI-enabled process improvement, liaising with the