Senior Manager, Customer Onboarding & Agency Operations

Great Eastern; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Great Eastern is seeking an experienced Operations Leader to oversee the daily takaful new business onboarding for Agency and Banca distribution channels. You will ensure efficiency, regulatory compliance, and alignment with strategic goals while managing cross-functional teams and driving process improvements to enhance customer satisfaction and operational excellence.

The role requires 5+ years in insurance operations, strong leadership, and the ability to plan and implement new processes in a

Qualifications

• Bachelor’s degree or higher in business administration, Finance, Insurance, or related field.
• 5+ years’ experience in insurance operations, including supervisory roles.
• Strong leadership and team management capabilities.
• Detail-oriented with strong communication and interpersonal skills.
• Analytical thinking and problem-solving abilities.
• Ability to plan, organize, and implement new processes.

Responsibilities

• Oversee daily operations of new business onboarding for Agency and Banca channels.
• Ensure compliance with regulatory and corporate requirements and optimize workflows.
• Monitor KPIs (e.g., SLA) and report to senior management.
• Collaborate with Product Development, risk, and compliance teams on process changes.
• Lead cross-functional teams and drive process improvements to achieve objectives.

Skills

Leadership

Team management

Analytical thinking

Problem-solving

Communication

Independent decision making

Organizational skills

Education

Bachelor's degree in business administration, Finance, Insurance, or related field

Master's degree or certifications preferred

Job description

Great Eastern is seeking an experienced Operations Leader to oversee the daily takaful new business onboarding for Agency and Banca distribution channels. You will ensure efficiency, regulatory compliance, and alignment with strategic goals while managing cross-functional teams and driving process improvements to enhance customer satisfaction and operational excellence.

The role requires 5+ years in insurance operations, strong leadership, and the ability to plan and implement new processes in a