Assistant Manager - Underwriting Support

The Great Eastern Life Assurance Company Limited; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited, based in Kuala Lumpur, seeks an Assistant Manager - Underwriting Support to lead the New Business admin team and ensure timely progression of cases. You will coach staff, manage workloads, and collaborate with intermediaries and internal stakeholders to deliver customer-focused services in a regulated environment.

Diploma or higher in related discipline with relevant insurance certifications preferred; minimum 3 years in insurance and strong MS

Qualifications

• Diploma or higher in Banking/Finance/Business/Accounting with relevant insurance certifications preferred.
• Minimum 3 years of relevant experience in the insurance industry.
• Proficient in MS Office (Excel, Word).
• Good interpersonal skills and customer service orientation.
• Strong analytical skills and ability to work under pressure.
• Dedicated team player with flexible time management.

Responsibilities

• Lead and oversee daily operations of the New Business administrative team.
• Assign, prioritize, and balance daily workloads across the team.
• Monitor workflow queues and turnaround time to ensure timely progression of cases.
• Coach the team and handle complex transactions.
• Escalation point for operational issues and ensure prompt resolution.
• Collaborate with intermediaries and internal stakeholders to deliver customer-focused services.
• Back-up duties during team members’ absence and ad hoc tasks.
• Take accountability on business and regulatory compliance risks and mitigate risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies to understand risk and safeguard company.
• Highlight potential concerns / risks and share risk management practices.

Skills

Team leadership

Underwriting support

Regulatory compliance

MS Office

Education

Diploma in Banking/Finance/Business/Accounting

Tools

MS Office

Job description

Assistant Manager - Underwriting Support

To lead & oversee the daily operations of the New Business administrative team

Responsibilities

Assign, prioritize, and balance daily workloads across the team

Monitor workflow queues and turnaround time to ensure timely progression of cases

To coach the team and handle complex transactions

Acts as first point of escalation for operational issues and to ensure prompt resolution

To work closely with and collaborate with intermediaries and internal stakeholders to deliver customer‑focused services to both internal and external customers.

Other duties include (but not limited to) back‑up duties during team members’ absence and other ad hoc tasks as assigned by supervisors.

Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company; and

Highlights any potential concerns / risks and proactively shares best risk management practices.

Requirements

Diploma holder and above in related discipline (Banking/Finance/ Business/ Accounting) with relevant insurance certifications preferred.

Minimum 3 years of relevant experience in the insurance industry

Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications.

Good interpersonal skills, customer service orientated & meticulous

Good team player with strong analytical skills & ability to work under pressure

High level of integrity, takes accountability of work and good attitude over teamwork.

Takes initiative to improve current state of things and adaptable to embrace new changes.

Dedicated team player with strong & flexible time management to support peak period whenever required.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.