Senior Magic Care Operations Lead

SK intellix Malaysia; Ampang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia seeks an organized coordinator to manage the MC team’s daily tasks, monitor service and sales performance, and handle customer-facing issues. You will onboard new MCs and deliver on-the-job training to ensure smooth integration into the team.

The role involves stocking and forecasting needs for the Warehouse Admin, approving RS-related documents, and assisting with reimbursements and inventories in collaboration with Operations. Strong English and Malay communication is essential.

Qualifications

• Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field.
• Preferably at least 1 year of related working experience.
• Preferably SENIOR MAGIC CARE specializing in Management or equivalent.
• Good communication skills in English, Malay language for both spoken and written.

Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team.
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs.
• Handle VOC (Voice of Customer) cases especially those involving irregular RS or sales.
• Onboard newly joined MCs and conduct On the Job Training (OJT).
• Ensure sufficient stock of uniforms, tools, and equipment for the MC team.
• Prepare filter quantity forecasts for Warehouse Admin to request from the SCM team.
• Verify and approve supporting documents for RS postponements or cancellations submitted by MCs.
• Review and verify mileage reimbursement claims submitted by MCs.
• Conduct inventory audits in collaboration with the Service Operations Team.
• Perform RS tasks during manpower shortages due to contract terminations or MC absences.

Skills

Communication

English

Malay

Education

Business-related degree/certificate

Job description

Jora Malaysia seeks an organized coordinator to manage the MC team’s daily tasks, monitor service and sales performance, and handle customer-facing issues. You will onboard new MCs and deliver on-the-job training to ensure smooth integration into the team.

The role involves stocking and forecasting needs for the Warehouse Admin, approving RS-related documents, and assisting with reimbursements and inventories in collaboration with Operations. Strong English and Malay communication is essential.