Senior Logistics & Customs Operations Lead

DHL Asia Pacific Shared Services Sdn Bhd; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

DHL Asia Pacific Shared Services Sdn Bhd in Malaysia seeks an experienced logistics professional to coordinate daily transportation and international freight operations, ensuring on-time delivery and compliance. You will monitor critical shipments, manage exceptions, and maintain continuous visibility across ATML sites and stakeholders.

Responsibilities include optimizing procedures, reporting performance, and supporting BCP scenarios with a strong focus on data-driven decision making and

Qualifications

• 7–10 years in Logistics, Transportation and International Freight Operations in Technology sector.
• Experience in 4PL environments, Key Account Management and program management preferred.
• Bachelor degree in a related field with management experience.
• Strong verbal and written communication, presentation and training skills.
• Proficient in Excel; English fluency required; ability to liaise with diverse stakeholders.
• Digital skills for tracking, analyzing and reporting data; data-driven mindset.

Responsibilities

• Coordinate daily transportation and logistics activities per site cut-off schedules and CRDDs.
• Monitor critical shipments (NFO, production-impacting) and escalate delays.
• Provide proactive shipment monitoring and exception management for stakeholders.
• Support BCP by maintaining visibility and updates until operations resume.
• Prepare, analyze and distribute operational reports to Intel stakeholders on schedule.
• Develop and improve transportation operating procedures aligned with SLA and SOW.
• Maintain high logistics expertise and provide cross-site support and training.
• Maintain effective communication with Intel LOM, carriers, brokers and regulators.
• Collaborate with internal and external stakeholders for efficient transportation solutions.
• Manage import/export clearance, permits, duties, classification and documentation.
• Serve as main contact for customs brokers, freight forwarders and authorities.

Skills

Logistics operations

Program management

Stakeholder management

English fluent

Data analysis

Excel

OTM

SAP

Education

Bachelor's degree in related field

Tools

OTM

SAP

Job description

DHL Asia Pacific Shared Services Sdn Bhd in Malaysia seeks an experienced logistics professional to coordinate daily transportation and international freight operations, ensuring on-time delivery and compliance. You will monitor critical shipments, manage exceptions, and maintain continuous visibility across ATML sites and stakeholders.

Responsibilities include optimizing procedures, reporting performance, and supporting BCP scenarios with a strong focus on data-driven decision making and