Senior L3 Infrastructure Engineer – VMware & Storage

Amk Technology; Johor; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

AMK is seeking an L3 System Engineer to provide advanced technical support, administration, and engineering for enterprise server, virtualization, storage, backup, and compute infrastructure in Malaysia.

You will be the L3 escalation point, lead troubleshooting for major incidents, mentor L1/L2, and collaborate with network, security, vendors and regional teams on projects, upgrades, DR, and continuous improvement.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Engineering or related discipline.
• 5–8+ years of experience in enterprise infrastructure/system engineering.
• Strong hands-on experience with VMware environments.
• Hands-on experience with Cisco UCS.
• Good experience with NetApp storage.
• Strong experience with either NetBackup and/or Veeam.
• Experience with ITIL Incident, Problem and Change Management.
• VMware VCP, Cisco, NetApp, Veeam or relevant infrastructure certifications are advantageous.
• Strong L3 troubleshooting and analytical skills.
• Excellent problem-solving capabilities.

Responsabilités

• Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
• Troubleshoot complex server, virtualization, storage, backup, and compute issues.
• Perform detailed technical analysis of system logs, performance metrics, configurations, and infrastructure events.
• Lead troubleshooting for major incidents and critical infrastructure outages.
• Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Ensure incidents are resolved within agreed SLA.
• Administer and troubleshoot VMware vSphere/ESXi/vCenter environments.
• Support UCS Manager, Fabric Interconnects, chassis, blades and service profiles.
• Troubleshoot storage performance, capacity and connectivity issues.
• Troubleshoot NetBackup and Veeam backup environments.

Connaissances

L3 troubleshooting

Incident management

Documentation

Formation

Diploma or Degree in Computer Science/IT/Engineering

Outils

VMware vSphere/ESXi/vCenter

Cisco UCS

NetApp storage

Veritas NetBackup

Veeam Backup & Replication

Windows Server

PowerShell

Description du poste

AMK is seeking an L3 System Engineer to provide advanced technical support, administration, and engineering for enterprise server, virtualization, storage, backup, and compute infrastructure in Malaysia.

You will be the L3 escalation point, lead troubleshooting for major incidents, mentor L1/L2, and collaborate with network, security, vendors and regional teams on projects, upgrades, DR, and continuous improvement.