Senior Infrastructure Engineer - VMware, UCS & NetApp

Logicalis Group; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Job summary

Logicalis Group in Iskandar Puteri, Johor, is hiring a System Engineer to join our enterprise infrastructure team. You will provide hands-on support across VMware, Cisco UCS, NetApp and backup platforms, ensure incident resolution, and help drive regional projects in a high-availability environment.

The role requires strong problem-solving, ITIL practices, and collaboration with cross-functional teams. You will work on on-site operations with potential on-call duties, contributing to DR

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Engineering or related discipline.
• 5–8+ years of experience in enterprise infrastructure/system engineering.
• Strong hands-on experience with VMware environments.
• Hands-on experience with Cisco UCS.
• Good experience with NetApp storage.
• Strong experience with either NetBackup and/or Veeam.
• Experience supporting large-scale enterprise or multi-site environments.
• Experience with ITIL Incident, Problem and Change Management.
• VMware VCP, Cisco, NetApp, Veeam or relevant infrastructure certifications are advantageous.

Responsibilities

• L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
• Troubleshoot complex server, virtualisation, storage, backup, and compute issues.
• Lead troubleshooting for major incidents and critical infrastructure outages.
• Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Ensure incidents are resolved within agreed SLA.
• Administer and troubleshoot VMware vSphere, ESXi and vCenter environments.
• Support VMware clusters, HA, DRS, vMotion and virtual networking.
• Troubleshoot VM CPU, memory, storage and network performance issues.
• Perform ESXi host and VMware Tools upgrades.
• Support VM provisioning, migration, snapshots and lifecycle management.
• Troubleshoot ESXi host, vCenter and cluster-related issues.
• Perform VMware capacity planning and resource optimisation.
• Participate in VMware platform upgrades and migration projects.
• Manage and troubleshoot Cisco UCS infrastructure.
• Support UCS Manager, Fabric Interconnects, chassis, blades and service profiles.
• Troubleshoot UCS connectivity, hardware, firmware and performance issues.
• Perform UCS firmware upgrades and infrastructure maintenance.
• Work with Cisco TAC on complex hardware and platform issues.
• Support UCS integration with VMware and enterprise storage environments.
• Manage and troubleshoot NetApp storage infrastructure.
• Support storage provisioning, volumes, LUNs, aggregates and storage connectivity.
• Troubleshoot storage performance, capacity and connectivity issues.
• Support NFS, CIFS/SMB and SAN environments where applicable.
• Monitor storage capacity and performance.
• Perform storage configuration changes, upgrades and lifecycle activities.
• Work with NetApp support on complex storage incidents.
• Administer and troubleshoot Veritas NetBackup environments.
• Troubleshoot backup failures, media issues, policy configuration and backup performance.
• Monitor backup jobs and ensure backup compliance.
• Perform backup and recovery troubleshooting.
• Support backup infrastructure upgrades and maintenance.
• Administer and troubleshoot Veeam Backup & Replication.
• Configure and maintain backup jobs and policies.
• Troubleshoot backup and replication failures.
• Support VM recovery, file-level recovery and disaster recovery activities.
• Monitor backup health and capacity.
• Perform Veeam upgrades and infrastructure maintenance.
• Support enterprise Disaster Recovery (DR) infrastructure and processes.
• Participate in regular DR exercises and recovery testing.
• Validate backup integrity and recovery capability.
• Troubleshoot replication and recovery issues.
• Maintain DR documentation, recovery procedures and runbooks.
• Support business continuity and disaster recovery initiatives.
• Work location will be in Iskandar Puteri, Johor.

Job description

Logicalis Group in Iskandar Puteri, Johor, is hiring a System Engineer to join our enterprise infrastructure team. You will provide hands-on support across VMware, Cisco UCS, NetApp and backup platforms, ensure incident resolution, and help drive regional projects in a high-availability environment.

The role requires strong problem-solving, ITIL practices, and collaboration with cross-functional teams. You will work on on-site operations with potential on-call duties, contributing to DR