Senior IT Support Specialist

MR.DIY Group (M) Berhad; Seri Kembangan; Remote; MYR 36,000 - 60,000; Full time

Job summary

MR.DIY Group (M) Berhad is seeking an IT Support professional to provide day-to-day technical assistance to end-users and manage basic IT operations. You will handle hardware/software/network issues, assist with device setup, and support business applications and IT projects.

The role requires 1–2 years in IT support, strong problem-solving, and knowledge of Windows OS, Microsoft 365, and AD. A diploma or degree in IT or CS is preferred. Friendly environment with opportunity to grow.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of IT support, service desk, or infrastructure experience; fresh graduates with internship may be considered.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Basic knowledge of Windows OS, Microsoft 365, Active Directory, and software/patch management.
• Basic understanding of networking concepts (LAN, Wi‑Fi, VPN, TCP/IP).
• Good communication and customer-service mindset; team player who follows procedures.

Responsibilities

• Provide day-to-day technical support to end-users, troubleshooting hardware, software, network, and peripherals.
• Assist with setup, configuration, maintenance, and replacement of end-user devices.
• Provide basic support for business applications, including user access and coordination with vendors.
• Maintain IT asset records, software licences, and inventory updates.
• Perform software installation, updates, and patching per IT policies and security requirements.
• Support onboarding/offboarding activities, including account setup and device prep.
• Log, monitor, and follow up on IT incidents and service requests through the service desk system.
• Assist with basic network and server support and coordinate with admins/vendors as needed.
• Follow IT policies and SOPs; assist with IT projects, deployments, and new office/warehouse setups.
• Maintain basic technical documentation and IT activity reports.

Skills

Troubleshooting

Communication skills

Team player

Education

Diploma/ Degree in IT or CS

Tools

Windows OS

Microsoft 365

Active Directory

Software/ Patch mgmt

Job description

MR.DIY Group (M) Berhad is seeking an IT Support professional to provide day-to-day technical assistance to end-users and manage basic IT operations. You will handle hardware/software/network issues, assist with device setup, and support business applications and IT projects.

The role requires 1–2 years in IT support, strong problem-solving, and knowledge of Windows OS, Microsoft 365, and AD. A diploma or degree in IT or CS is preferred. Friendly environment with opportunity to grow.