IT Senior Officer

MR D.I.Y Trading Sdn Bhd; Klang City, Port Klang; On-site; MYR 30,000 - 54,000; Full time

Job summary

MR D.I.Y. Trading Sdn Bhd in Malaysia is seeking a proactive IT support specialist to provide day-to-day technical assistance to staff, including hardware, software, and network troubleshooting.

You will assist with setup, maintenance, and replacement of end-user devices, manage user access, and coordinate with vendors to resolve incidents. The role also involves following IT policies, contributing to IT projects, and maintaining documentation within a fast-growing retail environment.

Qualifications

• Diploma or degree in IT, CS, or related discipline.
• 1–2 years IT support or service desk experience; fresh grads with internships welcome.
• Good troubleshooting and problem-solving skills for hardware and software.
• Basic knowledge of Windows OS, Microsoft 365, AD, and patch management.
• Basic networking concepts: LAN, Wi‑Fi, VPN, TCP/IP.
• Able to work in a team and follow established procedures.
• Willingness to learn and develop in a fast-paced IT environment.

Responsibilities

• Provide day-to-day IT support to end-users, troubleshooting hardware, software, network, and peripherals.
• Assist with setup, configuration, maintenance, and replacement of end-user devices.
• Support business applications, including user access and issue coordination with vendors.
• Maintain IT asset records, software licenses, and inventory updates.
• Install, update, and patch software per IT policies and security requirements.
• Assist with user onboarding/offboarding, account setup, and access provisioning.
• Log and track incidents and service requests through the service desk system.
• Provide basic network/server support and coordinate with admins/vendors.
• Follow IT policies and SOPs in daily activities.
• Contribute to IT projects, system deployments, and new office/warehouse setups.
• Maintain basic technical documentation and knowledge base entries.
• Perform other IT support duties as assigned.

Skills

Troubleshooting

Customer service

Teamwork

Communication

Problem solving

Willingness to learn

Education

Diploma or Degree in IT/CS

Tools

Windows OS

Microsoft 365

Active Directory

Service desk systems

Remote support tools

Software patch management

Networking basics (LAN/Wi‑Fi/VPN/TCP/IP)

Job description

Provide day-to-day technical support to end-users, including troubleshooting hardware, software, network, and peripheral issues.

Assist with the setup, configuration, maintenance, and replacement of end-user devices such as laptops, desktops, printers, and mobile devices.

Provide basic support for business applications, including user access, troubleshooting, and coordination with vendors or relevant IT teams.

Assist in maintaining IT asset records, software licences, and inventory updates.

Perform software installation, updates, and patching in accordance with IT policies and security requirements.

Support user onboarding and offboarding activities, including account setup, access provisioning, and device preparation.

Log, monitor, and follow up on IT incidents and service requests through the service desk system to ensure timely resolution.

Assist with basic network and server support and coordinate with system administrators or vendors when required.

Follow IT policies, security guidelines, and standard operating procedures in carrying out daily IT activities.

Provide support for IT-related projects, system deployments, and new office/warehouse setups as assigned.

Maintain basic technical documentation, user guides, knowledge base entries, and IT activity reports.

Perform other IT support duties and ad-hoc tasks as assigned by the supervisor.

Requirements:

Diploma or Degree in Information Technology, Computer Science, or a related discipline.

1–2 years of experience in IT support, service desk, or infrastructure support. Fresh graduates with relevant internship experience may also be considered.

Good troubleshooting and problem-solving skills for hardware and software issues.

Basic knowledge of Windows OS, Microsoft 365, Active Directory, and software/patch management.

Basic understanding of networking concepts such as LAN, Wi-Fi, VPN, and TCP/IP.

Familiarity with remote support tools and IT service desk systems.

Good communication and interpersonal skills with a customer-service mindset.

Able to work effectively as part of a team and follow established procedures.

Willingness to learn and develop technical skills in a fast-paced IT environment.

As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.

In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.