Senior IT Engineer

REDtone; Selangor; On-site; MYR 90,000 - 140,000; Full time

Job summary

REDtone is seeking a Senior IT Executive to manage server infrastructure, virtualization, and core IT systems to ensure high availability, performance, and security.

You will oversee VMware/Hyper-V environments, AD, DNS, DHCP, storage, backups, DR, and compliance, collaborating with vendors and internal teams. The role requires a Bachelor's degree and 4–6 years of hands-on experience in enterprise IT environments.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 4–6 years hands-on server administration and virtualization experience.
• Strong VMware/Hyper-V, Windows Server, AD, DNS, DHCP, backup and DR skills.
• Experience with enterprise storage systems.
• Knowledge of IT security standards and compliance practices.
• Experience in corporate IT infrastructure.
• Strong analytical and troubleshooting skills.
• Ability to work independently with IT Manager assistance.
• Good communication and vendor coordination.

Responsibilities

• Administer and maintain server environments (VMware/Hyper‑V).
• Provision and optimize virtual machines; monitor performance.
• Install, patch, upgrades and harden servers.
• Monitor system health, availability, and capacity planning.
• Manage core services: AD, DNS, DHCP, file servers, and application servers.
• Provide Level 2 infrastructure support and troubleshoot incidents.
• Coordinate with vendors for hardware maintenance and upgrades.
• Maintain up-to-date documentation, SOPs, and configuration records.
• Handle backups, DR testing, and recovery planning.
• Support infrastructure projects and migrations.
• Coordinate audits and IT governance activities.
• Oversee server hardware lifecycle and licensing.
• Provide cross-functional IT support at project sites.

Skills

Server admin

VMware

Hyper-V

Windows Server

Active Directory

DNS

DHCP

Backup & DR

Enterprise storage

Security standards

Vendor coordination

Troubleshooting

Education

Bachelor's degree in Information Technology / Computer Science

Tools

None

Job description

REDtone is looking for a skilled Senior IT Executive to manage, maintain, and optimize our server infrastructure, virtualization environment, and core IT systems. This role is key to ensuring high availability, performance, and security, while supporting business continuity and IT improvements.

Key Responsibilities

• Administer and maintain physical and virtual server environments (VMware / Hyper‑V).
• Manage virtual machine provisioning, configuration, performance monitoring, and resource optimization.
• Perform server installation, configuration, patch management, upgrades, and system hardening.
• Monitor system health, availability, and capacity planning to ensure optimal performance.
• Manage core services including Active Directory, DNS, DHCP, file servers, and application servers.

2. Infrastructure Operations & Support

• Provide Level 2 support for infrastructure‑related incidents and escalations.
• Troubleshoot server, storage, virtualization, and network‑related issues.
• Maintain enterprise storage systems and ensure data integrity.
• Coordinate with vendors for hardware maintenance, warranty support, and system enhancements.
• Maintain up‑to‑date technical documentation, SOPs, and configuration records.

3. Backup, Disaster Recovery & Security

• Manage enterprise backup solutions and ensure successful daily backup operations.
• Conduct periodic restoration testing and disaster recovery (DR) drills.
• Support development and maintenance of Business Continuity and Disaster Recovery Plans.
• Ensure compliance with IT security policies, cybersecurity best practices, and data protection requirements.
• Assist in implementing security controls, vulnerability remediation, and system audits.

4. Infrastructure Projects & Improvements

• Support infrastructure‑related projects including server upgrades, virtualization migrations, and system expansions.
• Participate in infrastructure design, implementation, and continuous improvement initiatives.
• Provide technical evaluation and recommendations for new technologies and system enhancements.
• Ensure projects are delivered within agreed timelines and standards.

5. Audit & Compliance Coordination

• Liaise with internal and external auditors on IT infrastructure, security controls, and system‑related audits.
• Prepare and provide required documentation, system reports, access control records, and evidence for audit purposes.
• Track audit findings, implement corrective actions, and ensure timely closure of audit issues.
• Assist the IT Manager in strengthening IT governance and compliance frameworks.

6. IT Asset & Compliance Management

• Manage server hardware lifecycle planning, including procurement and replacement strategies.
• Oversee licensing compliance for server operating systems, virtualization platforms, and enterprise software.
• Prepare periodic infrastructure performance and asset reports for management review.

7. Ad-hoc & Cross-Functional Support

• Provide infrastructure support for project sites when required.
• Collaborate with internal departments to support business system requirements.
• Perform other IT-related duties as assigned by the IT Manager.

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Minimum 4-6 years of hands‑on experience in server administration and virtualization environments.
• Strong experience in VMware / Hyper‑V, Windows Server administration, Active Directory, DNS, DHCP, backup & disaster recovery solutions, and enterprise storage systems.
• Knowledge of IT security standards, system hardening, and compliance practices.
• Experience supporting enterprise‑level infrastructure in a corporate environment.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to work independently while supporting the IT Manager in infrastructure planning and execution.
• Good communication skills and ability to coordinate with vendors and stakeholders.
• Willing to travel to project sites if required.