IT Support Engineer

Sinergia Talents Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 96,000; Full time

Job summary

Sinergia Talents Sdn Bhd is seeking an IT Support Engineer to ensure smooth day-to-day operations of corporate endpoints, email services, virtualization, and security controls. You will be the technical bridge maintaining high availability for internal teams, branch offices, and nationwide setups.

You will manage VMware virtualization, handle Exchange Online/M365, endpoint protection, patch management, printer fleets, and network connectivity.

Qualifications

• Minimum 3 years hands-on IT support/desktop engineering or systems administration experience.
• Diploma or Bachelor's Degree in IT/CS or related discipline.
• VMware, M365, AD/AAD, and security solutions experience are highly advantageous.

Responsibilities

• Monitor, provision, and manage VMs using VMware vSphere to support infrastructure needs.
• Deploy, monitor, and manage Endpoint Security, patch management, MDM policies, and encryption benchmarks.
• Perform basic Exchange Online/Microsoft 365 administration and mail-flow troubleshooting.
• Manage printers, print servers, and peripherals; coordinate with vendors for servicing.
• Diagnose and resolve hardware, software, and OS issues across Windows and macOS environments.
• Manage user lifecycles and access controls using AD/Azure AD and M365.
• Maintain secure network connectivity, VPNs, DNS/DHCP, and firewall basics.
• Track IT assets, incidents, and licenses in ITSM systems.

Skills

Problem solving

Communication

Independent work ethic

Education

Diploma or Bachelor's Degree in Information Technology or Computer Science

Tools

VMware vSphere

Microsoft 365

Active Directory

Azure AD

Patch management tools

Job description

Job Overview

As an IT Support Engineer, you will be responsible for ensuring seamless day-to-day operations of our corporate endpoints, email communications, virtualized IT infrastructure, and systems as well as data security defense layers. You will act as a critical technical bridge, maintaining high availability and a robust security posture for our internal teams, distribution networks, and nationwide branch setups.

Key Responsibilities

Virtualization & Server Management

• Monitor, provision, and configure virtualmachines (VMs) using VMware vSphere (ESXi hosts and vCenter Server) to support internal infrastructure requirements.

Endpoint Security Management

• Deploy, administer, and monitor enterprise Endpoint Detection and Response (EDR), Antivirus, and anti-malware solutions across all corporate laptops, desktops, and servers. Conduct regular OS/software patch management, enforce mobile device management (MDM) security policies, oversee full-disk encryption (BitLocker/FileVault), and respond to basic security alerts or endpoint vulnerabilities.

Exchange & Email Administration

• Perform basic Microsoft Exchange Administration tasks, including managing enterprise user mailboxes, configuring shared mailboxes, setting up distribution groups, managing mail flow rules, and troubleshooting email delivery or synchronization issues.

Printer & Peripherals Maintenance

• Manage the setup, deployment, and ongoing maintenance of networked office printers, heavy-duty label/barcode printers (crucial for distribution), and multi-function peripherals (MFPs). Configure print servers, manage queue deployments, map network printers for users, and coordinate with third-party vendors for hardware servicing and lease replacements.

Technical Support

• Diagnose and resolve complex hardware, software, and corporate operating system (Windows/macOS) issues

Identity & Access Management

• Manage user lifecycles (onboarding/offboarding), security group permissions, and cloud identity profiles using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.

Network Connectivity

• Maintain and troubleshoot secure local connections, including LAN/WAN, Wi‑Fi setups, secure VPN tunnels, DNS/DHCP configurations, and basic firewall rules.

Backup & Performance Monitoring

• Conduct host performance monitoring, allocate hardware resources (CPU/RAM/Datastores), manage VM snapshots, and regularly verify operational system and data backups.

IT Asset & Inventory Management

• Log incidents accurately in our ITSM ticketing system while tracking hardware lifecycles, software licenses, and compliance standards.

JobRequirements & Qualifications

• Experience: Minimum 3 years of hands‑on experience in an IT support desktop engineering, or systems administration environment.
• Education: Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related technical discipline.
• Preferred Certifications: VMware Certified Technical Associate (VCTA), VMware Certified Professional (VCP), CompTIA Security+, or Microsoft certifications (e.g., Microsoft 365 Certified) are highly advantageous.
• Soft Skills: Excellent problem‑solving skills, strong verbal and written communication skills to handle internal stakeholders, and an independent work ethic.

Specialized Expertise

• At least 1–2 years of active exposure deploying or maintaining VMware systems.
• Practical experience dealing with Microsoft Exchange Online (M365) or hybrid/on‑premise Exchange Server setups.
• Proven experience with corporate endpoint security suites (e.g., Microsoft Defender for Endpoint, CrowdStrike, Trend Micro, or Sophos) and centralized patch management tools.
• Experience troubleshooting network print environments, thermal label printers, and managing print queues.

Technical Skills

• Solid mastery of Windows 10/11, Windows Server environments, and corporate M365 ecosystems.
• Good understanding of storage concepts related tovirtualization (SAN/NAS storage allocations).
• Fundamental understanding of networking layers, cybersecurity baselines, and email authentication protocols (TCP/IP, VLAN, MX records, Print Server management, encryption baselines).