Senior Insurance Transformation Program Lead

DXC Technology; Selangor; On-site; MYR 200,000 - 360,000; Full time

Job summary

DXC Technology Malaysia seeks a Senior Manager, Program Manager – Insurance to lead end-to-end large-scale application development and managed services programmes for insurance clients. You will manage stakeholder relationships, oversee governance, and drive delivery excellence across multiple workstreams.

The role requires proven leadership of distributed teams, strong SDLC and delivery methodology knowledge, and a focus on client satisfaction and outcomes within a fast-paced environment.

Qualifications

• Bachelor's degree in Business, CS, IT, Software Engineering, or related field.
• Proven experience in programme management, project delivery, or service delivery leadership within Insurance or IT services.
• Strong experience managing large-scale application development, transformation, modernization, or managed services programmes.
• Demonstrated success in managing client stakeholders, executive communications, and delivery governance.
• Experience leading geographically distributed and cross-functional teams.
• Strong understanding of SDLC, agile and waterfall delivery methodologies, and application delivery frameworks.
• Experience managing programme financials, budgets, resource planning, and delivery metrics.
• Experience working with Insurance platforms, core insurance systems, policy administration, claims, underwriting, or digital transformation initiatives is highly preferred.

Responsibilities

• Lead end-to-end programme and service delivery, ensuring projects are delivered on time, within scope, budget, and quality expectations.
• Serve as the primary client contact for stakeholders, managing relationships, expectations, risks, issues, and escalations.
• Partner with account teams and delivery groups to design and implement solutions addressing client needs.
• Drive governance, planning, resource management, and delivery performance reporting.
• Review solution designs with Architects to ensure alignment with requirements and standards.
• Oversee SDLC-compliant development, testing, integration, deployment, and transitions across projects.
• Provide leadership to project managers, technical leads, and delivery teams.
• Identify opportunities to improve processes, automation, and efficiency across programmes.
• Manage risks, dependencies, and resources to support delivery outcomes.
• Engage in workshops, client meetings, steering committees, and governance forums.
• Support business growth through solutioning, estimation, and planning work.
• Coach and develop high-performing teams and foster a customer-focused culture.

Skills

Programme management

Stakeholder management

Cross-functional leadership

SDLC knowledge

Agile/Waterfall

Education

Bachelor's degree in Business, CS, IT, Software Eng, or related

Job description

DXC Technology Malaysia seeks a Senior Manager, Program Manager – Insurance to lead end-to-end large-scale application development and managed services programmes for insurance clients. You will manage stakeholder relationships, oversee governance, and drive delivery excellence across multiple workstreams.

The role requires proven leadership of distributed teams, strong SDLC and delivery methodology knowledge, and a focus on client satisfaction and outcomes within a fast-paced environment.