Senior HR Manager (Retail)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Randstad Malaysia is seeking a senior HR leader to oversee full-scale people operations and deliver key workforce strategies to enable growth across its multi-site retail operations. You will direct talent acquisition, payroll, employee relations and compliance, while shaping workforce planning, performance management and software enhancements to drive operational excellence.

With deep knowledge of local employment laws and experience leading large frontline teams, you will build capability,

Qualifications

• Tertiary degree in Human Resources, Business Administration, Law, Psychology or related field.
• Extensive generalist HR experience with significant leadership responsibilities.
• Proven track record managing HR operations, employee relations and statutory compliance in a multi-site environment.
• Deep knowledge of local employment legislation and industrial relations standards.
• Experience driving process optimization, performance management and workforce planning.

Responsibilities

• Direct day-to-day HR functions across talent acquisition, payroll, employee relations, and administrative operations.
• Formulate strategic workforce planning and talent strategies aligned with business targets.
• Lead employee relations frameworks, compliance management, and industrial relations resolution.
• Manage statutory compliance, compensation policies, and workforce mobility operations.
• Guide organizational development initiatives, performance review frameworks, and enterprise software improvements.

Skills

Generalist HR

Foreign Workers Management

Large-Scale Frontline Workforce

Education

Bachelor Degree

Job description

about the company

This established organisation operates within the retail chain operational sector, maintaining hundreds of outlets strategically in residential and commercial hubs across the nation. The business focuses on operational excellence, employee development, and long-term capability building.

about the job

As a senior human resources leader, you will oversee full-scale people operations and deliver key workforce strategies to drive operational growth.

• Direct day-to-day human resource functions across talent acquisition, payroll, employee relations, and administrative operations.
• Formulate strategic workforce planning and talent strategies aligned with business targets.
• Lead employee relations frameworks, compliance management, and industrial relations resolution.
• Manage statutory compliance, compensation policies, and workforce mobility operations.
• Guide organizational development initiatives, performance review frameworks, and enterprise software improvements.

about the requirements

• Tertiary degree in Human Resources, Business Administration, Law, Psychology, or a related discipline.
• Extensive generalist human resources experience, including significant years in a leadership capacity.
• Proven track record handling human resource operations, employee relations, and statutory compliance within a multi-site operational environment.
• Deep knowledge of local employment legislation and industrial relations standards.
• Experience in driving process optimization, performance management, and workforce planning.

experience

8 years

skills

Generalist, Foreign Workers Management, Large-Scale Frontline Workforce Management

qualifications

no additional qualifications required

education

Bachelor Degree