Luxury Front Office Duty Manager

Mandarin Oriental, Kuala Lumpur; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

MOstay programme

Health benefits

EPF/SOCSO contributions

Public holidays entitlement

Staff engagement activities

Job summary

Mandarin Oriental Kuala Lumpur is seeking a Duty Manager to join our Front Office team. The role oversees daily operations, delivers exceptional guest service, and acts as the on-site point of contact when senior management is unavailable.

Based in Kuala Lumpur, the Duty Manager will supervise shifts, address guest concerns, and coordinate with departments to maintain standards and smooth operations. The position reports to the Front Office Manager.

Responsibilities

• Handle guest complaints diligently and professionally, with feedback to the guest on satisfaction
• Follow up on special requests from guests as instructed by Front Office Manager and higher management
• Responsible for the night audit process
• Organize monthly Duty Manager’s meeting with FOM to discuss operational matters

Job description

Mandarin Oriental Kuala Lumpur is seeking a Duty Manager to join our Front Office team. The role oversees daily operations, delivers exceptional guest service, and acts as the on-site point of contact when senior management is unavailable.

Based in Kuala Lumpur, the Duty Manager will supervise shifts, address guest concerns, and coordinate with departments to maintain standards and smooth operations. The position reports to the Front Office Manager.