Hotel Manager

Mandarin Oriental; Kuala Lumpur; On-site; MYR 350,000 - 550,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme with complimentary/at

Health benefits and wellness

Job summary

Mandarin Oriental, Kuala Lumpur, invites an experienced Hotel Manager to join its executive team. Based at the KL property, you will deputize for the General Manager and steer day-to-day hotel operations to deliver exceptional guest experiences, staff engagement, and operational profitability.

The role requires 8–10 years in hotel operations, a related degree, and a proven track record in senior leadership within luxury hotels.

Qualifications

• Minimum 8 to 10 years of progressive experience in hotel operations, with leadership or senior management.
• Degree or Diploma in Business Administration or Hotel Management or related discipline.
• Experience as Hotel Manager / Director of Operations or equivalent in luxury/upscale hotels preferred.
• Strong knowledge across Rooms, F&B, Guest Services, Housekeeping, Engineering, Security, and other ops.
• Proven ability to manage budgets, costs, productivity and profitability.

Responsibilities

• As Hotel Manager, deputize for the General Manager and lead day-to-day hotel operations.
• Provide leadership to operational teams to ensure guest experiences, engagement, efficiency and profitability.
• Ensure exceptional guest experiences, manage guest complaints, and oversee guest correspondence.
• Maintain high visibility with customers and staff during peak times and daily operations.
• Collaborate with General Manager to identify and address staff needs and potential problems.

Skills

Leadership

Guest services

Budgeting

Operational excellence

Education

Degree or Diploma in Business Administration or Hotel Management

Job description

HOTEL MANAGER Mandarin Oriental, Kuala Lumpur is looking for a Hotel Manager to join our Executive team.

HOTEL MANAGER Mandarin Oriental, Kuala Lumpur is looking for a Hotel Manager to join our Executive team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
About The Job Based at the Mandarin Oriental, Kuala Lumpur / within the hotel in Kuala Lumpur, the Hotel Manager deputizes for the General Manager and is responsible for the effective day-to-day operation of the hotel. The role provides leadership and direction to operational teams to ensure exceptional guest experiences, colleague engagement, operational efficiency, and profitability. The Hotel Manager reports to the General Manager.

As Hotel Manager, you will be responsible for the following duties:

• Monitor and review operating criteria constantly and develop continuously the awareness that customer care and service care are the highest priorities for all hotel colleagues.
• Review all guest complaints with action taken and/or any action to be taken.
• To action and manage guests’ correspondences.
• Investigate thoroughly all guest complaints and report to the General Manager with action taken and/or any action to be taken. Action and manage guest correspondence.
• Maintain high visibility and involvement with customers. Greet guests, be visible in public areas at peak times, lunch and evening
• Good personal contact with all staff is essential. Bring to the attention of the General Manager any potential problems or needs of any individuals or groups of staff

As Hotel Manager, We Expect From You

• Minimum 8 to 10 years of progressive experience in hotel operations, with significant experience in a leadership or senior management capacity.
• Degree or Diploma in Business Administration or Hotel Management or a related discipline.
• Previous experience as a Hotel Manager, Director of Operations, Executive Assistant Manager, or equivalent senior operational position within a luxury or upscale hotel environment is preferred.
• Strong operational knowledge across key hotel functions, particularly Rooms, Food & Beverage, Guest Services, Housekeeping, Engineering, Security, and other operational areas.
• Proven experience in managing hotel financial performance, including budgets, operating costs, productivity, and profitability.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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