Senior Hospitality IT Specialist

Shangri-La Group; West Coast Division; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shangri-La Rasa Ria Kota Kinabalu invites applications for a Senior IT Officer to support and maintain our technology infrastructure across hotel operations.

You will provide day‑to‑day operational support for OPERA PMS, POS, PABX, and related applications; troubleshoot issues across Front Office, F&B, Housekeeping, and Reservations; and assist in network, security, and system upgrades. Proficiency in English is essential, with Chinese as an advantage.

Qualifications

• Education: Diploma or Degree in Information Technology, Computer Science, Networking, or related field.
• Experience: 1–3 years in IT support or hospitality systems environment preferred.
• Hotel systems: Familiarity with OPERA PMS, POS systems (e.g., Oracle, CSS, POS), PABX, Office 365.
• Networking: Solid understanding of VLANs, TCP/IP, DHCP, DNS, structured cabling.
• Technical: Hardware/software troubleshooting, basic server knowledge, printer/network device support.
• Fluent in English; Chinese is an added advantage.

Responsibilities

• Provide day‑to‑day operational support for hotel management systems, especially OPERA PMS, POS, PABX, and other business applications.
• Troubleshoot, maintain, and elevate system‑related issues across user departments (Front Office, F&B, Housekeeping, Reservations, etc.).
• Assist in user account administration, access rights management, and system security.
• Perform hands‑on network support, including configuration and monitoring of VLAN, firewalls, switches, and access points.
• Support the stability and security of wired and wireless networks in guest and staff areas.
• Maintain structured cabling and IDF/MDF room hygiene.
• Participate in routine IT system checks and ensure IT assets are inventoried and well maintained.
• Log, document, and follow up on all reported issues using the internal helpdesk system.
• Assist in patch updates, system rollouts, backups, and antivirus control.
• Support system enhancement projects, vendor coordination, and rollouts under the direction of the Director of IT.
• Respond to guest tech‑related queries (in‑room internet) as part of service recovery and IT experience support.
• Deliver effective communication across all user departments.

Skills

English (Fluent)

Chinese (Advantage)

IT troubleshooting

Documentation

Education

Diploma or Degree in IT/CS/Networking

Tools

OPERA PMS

POS systems

PABX

Office 365

Job description

Shangri-La Rasa Ria Kota Kinabalu invites applications for a Senior IT Officer to support and maintain our technology infrastructure across hotel operations.

You will provide day‑to‑day operational support for OPERA PMS, POS, PABX, and related applications; troubleshoot issues across Front Office, F&B, Housekeeping, and Reservations; and assist in network, security, and system upgrades. Proficiency in English is essential, with Chinese as an advantage.