Assistant Executive Housekeeper

Shangri-La Group; West Coast Division; On-site; MYR 45,000 - 71,000; Full time

Job summary

Shangri-La Group in Kota Kinabalu, Sabah, seeks an Assistant Executive Housekeeper to support daily housekeeping operations in a luxury resort setting. You will supervise teams, ensure cleanliness standards, and coordinate with engineering for maintenance tasks.

The role requires 2+ years of supervisory housekeeping experience in a high-end hotel, strong leadership, and excellent guest-service focus. Flexibility to work weekends and holidays is expected, with opportunities in a premier

Qualifications

• Diploma, Certificate, or Degree in Hospitality, Hotel Management, Business Management, or related field.
• Minimum 2 years' supervisory experience in housekeeping in a 4- or 5-star hotel.
• Strong knowledge of housekeeping operations, linen control, inventory, and quality standards.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Assist the Executive Housekeeper in overseeing daily housekeeping operations.
• Supervise and assign daily tasks to housekeeping colleagues.
• Ensure guestrooms, public areas, linen, and guest amenities meet cleanliness standards.
• Conduct routine inspections of guestrooms and public areas.
• Monitor housekeeping equipment, supplies, and inventory.
• Coordinate with Engineering on maintenance and repair work.
• Assist with manpower planning, scheduling, payroll, budgeting, and recruitment.
• Train, coach, and develop housekeeping staff.
• Ensure compliance with hotel policies, safety, hygiene, and environmental standards.
• Handle guest requests and complaints promptly and professionally.
• Prepare departmental reports and support continuous improvement initiatives.

Skills

Supervisory experience

Leadership

Communication skills

Interpersonal skills

Education

Hospitality degree

Tools

Microsoft Office

Hotel housekeeping systems

Job description

Find Your Shangri-La in Shangri-La!

Find Your Shangri-La in Shangri-La! Our Vision: To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu is a luxurious beachfront resort located just 10 minutes from Kota Kinabalu city. The 498-room tropical retreat features six popular restaurants and bars, including the famous Sunset Bar and Coco-Joe’s Bar & Grill, known for breathtaking Sabah sunsets. The resort also offers private island transfers to Tunku Abdul Rahman Marine Park for snorkelling adventures, as well as the renowned Chi, The Spa, located on its own private spa island and inspired by traditional Asian healing philosophies.

We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true.

Assistant Executive Housekeeper

Job Summary

Assist the Executive Housekeeper in managing the daily housekeeping operations to ensure high standards of cleanliness, hygiene, guest comfort, and service quality in line with the hospital's objectives and Shangri-La Hotels and Resorts' standards. Supervise housekeeping colleagues, manage daily operations, and support the department in achieving operational excellence and guest satisfaction.

Duties

• Assist the Executive Housekeeper in overseeing the daily housekeeping operations.
• Supervise and assign daily tasks to housekeeping colleagues.
• Ensure guestrooms, public areas, linen, and guest amenities meet cleanliness and quality standards.
• Conduct routine inspections of guestrooms and public areas.
• Monitor housekeeping equipment, supplies, and inventory.
• Coordinate with the Engineering Department on maintenance and repair work.
• Assist with manpower planning, scheduling, payroll, budgeting, and recruitment.
• Train, coach, and develop housekeeping colleagues.
• Ensure compliance with hotel policies, safety, hygiene, and environmental standards.
• Handle guest requests and complaints promptly and professionally.
• Prepare departmental reports and support continuous improvement initiatives.
• Perform any other duties assigned by the Executive Housekeeper or Management.

Requirement

• Diploma, Certificate, or Degree in Hospitality, Hotel Management, Business Management, or a related field.
• Minimum 2 years' supervisory experience in the Housekeeping Department of a 4-star or 5-star international hotel.
• Good knowledge of housekeeping operations, linen control, inventory management, and quality standards.
• Strong leadership, communication, and interpersonal skills.
• Well-organized with the ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with a strong commitment to guest satisfaction.
• Proficient in Microsoft Office; knowledge of hotel housekeeping systems is an added advantage.
• Positive attitude, professional appearance, and willingness to work flexible hours, including weekends and public holidays.

30 November 2026.

Only shortlisted candidates will be contacted for interview & selection.