Senior Handover & Defect Coordination Lead

1 Pavilion Property Consultancy Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

1 Pavilion Property Consultancy Sdn Bhd is seeking a Senior Executive - Customer Care Coordination to manage VP processes from preparation through defect submission.

This role includes pre-inspection support, ensuring units are clean and ready, and briefing Purchasers on handover procedures. You will coordinate with main contractors, manage the Pro-Fix app, and track defect rectifications within timelines, while maintaining meticulous records.

Qualifications

• Diploma required with relevant experience.
• Excellent communication and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Mandarin language fluency is essential for client communication.

Responsibilities

• Execute and manage VP processes from preparation to defects submission.
• Assist pre-inspection and compile pre-VP defects for submission.
• Ensure units are in excellent condition and clean before VP.
• Coordinate handover briefings and Purchaser support for VP.
• Manage Pro-Fix app appointments and defect submissions.
• Coordinate rectification works and track timely closure of defects.
• Liaise with contractors and departments to communicate defect details.
• Maintain accurate records and up-to-date filing for retrieval.
• Provide regular updates to Purchasers on defect status.

Skills

Communication skills

Interpersonal skills

Organizational skills

Team player

Mandarin proficiency

Education

Diploma holder in any field

Job description

1 Pavilion Property Consultancy Sdn Bhd is seeking a Senior Executive - Customer Care Coordination to manage VP processes from preparation through defect submission.

This role includes pre-inspection support, ensuring units are clean and ready, and briefing Purchasers on handover procedures. You will coordinate with main contractors, manage the Pro-Fix app, and track defect rectifications within timelines, while maintaining meticulous records.