Senior GIS Operations & Managed Services Specialist

ESRI Malaysia Sdn Bhd; Shah Alam; On-site; MYR 70,000 - 120,000; Full time

Job summary

Esri Malaysia is seeking a seasoned GIS application support professional to deliver technical assistance, training, and managed services for clients. You'll work with ArcGIS Desktop and ArcGIS Server, ensuring secure, high-performing geospatial systems and a seamless user experience.

The role requires ITIL-aligned service management knowledge, experience with ITSM tools such as ServiceNow or Jira, and the ability to gather requirements, advise clients, and maintain strong relationships across

Qualifications

• Degree in GIS, Computer Science, IT or Software Engineering.
• 5+ years GIS experience preferred.
• Experience with ITIL incident, problem and change management.
• Familiar with ITSM tools such as ServiceNow, Jira and Remedy.
• Strong communication with clients and stakeholders.

Responsibilities

• Provide technical GIS application support and training.
• Diagnose and resolve system and application issues.
• Monitor performance, backups, and health checks.
• Ensure SLA compliance and client satisfaction.

Skills

ArcGIS Desktop

ArcGIS Server

GIS databases

ITIL processes

ITSM tools

Education

GIS/CS/IT degree

Tools

ServiceNow

Jira

Remedy ITSM

Job description

Esri Malaysia is seeking a seasoned GIS application support professional to deliver technical assistance, training, and managed services for clients. You'll work with ArcGIS Desktop and ArcGIS Server, ensuring secure, high-performing geospatial systems and a seamless user experience.

The role requires ITIL-aligned service management knowledge, experience with ITSM tools such as ServiceNow or Jira, and the ability to gather requirements, advise clients, and maintain strong relationships across