Renewal Specialist

ESRI Malaysia Sdn Bhd; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Esri Malaysia Sdn Bhd is seeking a Renewal Specialist to manage software maintenance and subscription renewals, ensuring customers renew their contracts on time and with maximum value. You will work closely with customers and internal teams to drive renewal strategies, forecast pipelines, and identify upsell opportunities while maintaining strong relationships and high retention.

This role requires 5 to 8+ years of experience in software renewals or account management, with excellent English and

Qualifications

• Degree in Computer Science/Information Technology/Software Engineering or equivalent.
• 5 to 8+ years of experience in software renewals, subscription sales, customer success, inside sales, or account management.
• Proficient in English and Malay, both written and spoken.
• Experience leading renewal negotiations, pricing discussions, and contract renewals with mid- to large-scale customers.
• Ability to identify upsell, cross-sell, and expansion opportunities during renewal cycles.

Responsibilities

• Own and drive the software renewal business, ensuring timely and successful renewals of subscriptions, maintenance, and annual recurring revenue contracts.
• Develop and execute renewal strategies to maximize renewal rate, retention, and recurring revenue.
• Forecast renewal pipelines accurately and track performance against targets.
• Act as the primary escalation point for complex or high-value renewal accounts.
• Proactively engage customers ahead of renewal cycles to understand usage, satisfaction, and risk indicators.
• Work closely with customers to align renewals with business value, adoption, and long-term success.

Skills

Software renewals

Account management

Customer success

Negotiation

Upsell opportunities

Education

Degree in Computer Science/Information Technology/Software Engineering or equivalent

Job description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

The most powerful GIS technology and solutions.

Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role

The Renewal Specialist manages software maintenance and subscription renewals, ensuring customers renew their contracts on time.

This role works closely with customers and internal teams to provide a smooth renewal process, maintain strong customer relationships, and identify opportunities to grow existing accounts through additional products and services.

The key responsibilities include:

Own and drive the software renewal business, ensuring timely and successful renewals of subscriptions, maintenance, and annual recurring revenue contracts.

Develop and execute renewal strategies to maximize renewal rate, retention, and recurring revenue.

Forecast renewal pipelines accurately and track performance against targets.

Act as the primary escalation point for complex or high-value renewal accounts.

Proactively engage customers ahead of renewal cycles to understand usage, satisfaction, and risk indicators.

Work closely with customers to align renewals with business value, adoption, and long-term success.

About You - Applicants must be local Malaysian to be considered for this role.

You have experience in software renewals, subscription sales, or account management, with a strong customer-focused and commercial mindset. You are confident managing renewal discussions, building lasting customer relationships, and identifying opportunities to grow existing accounts. We would love to hear from you.

You will be successful if you have:

Degree in Computer Science/Information Technology/Software Engineering or equivalent.

5 to 8+ years of experience in software renewals, subscription sales, customer success, inside sales, or account management.

Possesses excellent written and oral in English and Malay skill.

Experience leading renewal negotiations, pricing discussions, and contract renewals with mid- to large-scale customers.

Ability to identify and influence upsell, cross-sell, and expansion opportunities during renewal cycles.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

At Esri Malaysia, we help organisations harness the power of location through world-leading GIS technology, expert guidance, and tailored solutions that turn data into smarter decisions.

With more than 43 years of experience, we combine Esri's global technology with deep local expertise to solve complex challenges and create lasting impact across Malaysia.

As part of Boustead Geospatial, we are connected to more than 700 geospatial professionals across five countries, united by a shared purpose to help organisations and communities build a better, more resilient future.

Guided by our Compass Values: Passionate Curiosity, Integrity & Deep Relationships, and Excellence, Progress & Impact

At Esri Malaysia, we help organisations harness the power of location through world-leading GIS technology, expert guidance, and tailored solutions that turn data into smarter decisions.

With more than 43 years of experience, we combine Esri's global technology with deep local expertise to solve complex challenges and create lasting impact across Malaysia.

As part of Boustead Geospatial, we are connected to more than 700 geospatial professionals across five countries, united by a shared purpose to help organisations and communities build a better, more resilient future.

Guided by our Compass Values: Passionate Curiosity, Integrity & Deep Relationships, and Excellence, Progress & Impact

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