Managed Services Consultant

ESRI Malaysia Sdn Bhd; Shah Alam; On-site; MYR 70,000 - 120,000; Full time

Job summary

Esri Malaysia is seeking a seasoned GIS application support professional to deliver technical assistance, training, and managed services for clients. You'll work with ArcGIS Desktop and ArcGIS Server, ensuring secure, high-performing geospatial systems and a seamless user experience.

The role requires ITIL-aligned service management knowledge, experience with ITSM tools such as ServiceNow or Jira, and the ability to gather requirements, advise clients, and maintain strong relationships across

Qualifications

• Degree in GIS, Computer Science, IT or Software Engineering.
• 5+ years GIS experience preferred.
• Experience with ITIL incident, problem and change management.
• Familiar with ITSM tools such as ServiceNow, Jira and Remedy.
• Strong communication with clients and stakeholders.

Responsibilities

• Provide technical GIS application support and training.
• Diagnose and resolve system and application issues.
• Monitor performance, backups, and health checks.
• Ensure SLA compliance and client satisfaction.

Skills

ArcGIS Desktop

ArcGIS Server

GIS databases

ITIL processes

ITSM tools

Education

GIS/CS/IT degree

Tools

ServiceNow

Jira

Remedy ITSM

Job description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

The most powerful GIS technology and solutions.

Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role

Provide technical GIS application support, training, and managed services to clients while ensuring reliable, secure, and high-performing geospatial systems. This role focuses on delivering a seamless user experience and maintaining client satisfaction.

The key responsibilities include:

Proven knowledge and hands-on experience with ESRI technologies, including ArcGIS Desktop, ArcGIS Server, enterprise GIS platforms, and GIS-related databases.

Ability to provide end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.

Experience monitoring system performance, conducting health checks, managing backups, maintaining system reliability, and supporting GIS integrations with other enterprise systems.

Ability to gather business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through effective communication and reporting.

About You - Applicants must be local Malaysian to be considered for this role.

You have experience in IT consulting, managed services, or technical support, with a strong understanding of GIS, IT operations, and customer service. You are confident working with clients, managing technical issues, and delivering effective solutions to support business needs. You enjoy collaborating with teams, learning new technologies, and building strong relationships with customers. We would love to hear from you.

You will be successful if you have:

More than 5 years working experience; preferably minimum of 4 years’ experience in GIS.

Degree in GIS/Computer Science/Information Technology/Software Engineering or a related discipline.

Experience in Cloud Architecture, IT and Networking field.

Prior exposure to GIS or geospatial technologies (e.g. ArcGIS) is an advantage.

Strong familiarity with ITIL processes, specifically incident, problem, and change management.

Experience using IT Service Management (ITSM) ticketing tools like ServiceNow, Jira, or Remedy.

Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non‑technical stakeholders.

Ability to work independently with minimal supervision while contributing positively to team outcomes.

A positive, proactive attitude with a strong willingness to learn and adapt to new technologies and domains.

Discover how our values shape our impact, your journey begins with one click here.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

At Esri Malaysia, we help organisations harness the power of location through world-leading GIS technology, expert guidance, and tailored solutions that turn data into smarter decisions.

With more than 43 years of experience, we combine Esri's global technology with deep local expertise to solve complex challenges and create lasting impact across Malaysia.

As part of Boustead Geospatial, we are connected to more than 700 geospatial professionals across five countries, united by a shared purpose to help organisations and communities build a better, more resilient future.

Guided by our Compass Values: Passionate Curiosity, Integrity & Deep Relationships, and Excellence, Progress & Impact

At Esri Malaysia, we help organisations harness the power of location through world-leading GIS technology, expert guidance, and tailored solutions that turn data into smarter decisions.

With more than 43 years of experience, we combine Esri's global technology with deep local expertise to solve complex challenges and create lasting impact across Malaysia.

As part of Boustead Geospatial, we are connected to more than 700 geospatial professionals across five countries, united by a shared purpose to help organisations and communities build a better, more resilient future.

Guided by our Compass Values: Passionate Curiosity, Integrity & Deep Relationships, and Excellence, Progress & Impact

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