Senior Field Service Engineer — Medical Imaging Systems

Monroe Consulting Group; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a healthcare organisation in Malaysia to hire a Senior Service Engineer. The role involves technical support, installation, maintenance and training for medical imaging and X-ray systems.

Travelling within Malaysia and overseas may be required to support service activities. The candidate will ensure equipment uptime, customer satisfaction and adherence to service standards.

Qualifications

• Diploma or Degree in Electro-Mechanical Engineering or related discipline.
• Minimum 5 years of experience in equipment service and technical support, preferably in medical imaging or X-ray systems.
• RPO Licence is preferred.
• Experience with medical imaging or healthcare equipment is preferred.

Responsibilities

• Repair equipment through diagnosis and corrective actions.
• Install equipment and train customer staff.
• Maintain X-ray floor/ceiling mount, CR laser imager, and C-Arm systems.
• Coordinate with Project Manager on room planning and installation status.
• Perform preventive maintenance per manufacturer specs for reliability and compliance.
• Maintain service documentation and update tickets in service management systems.
• Monitor KPIs and ensure service standards are met.
• Escalate issues and communicate timely solutions to customers.
• Collaborate with BOC team on service tickets and spare parts.

Skills

Troubleshooting

Customer service

Communication

Time management

Team collaboration

Travel readiness

Education

Diploma or Degree in Electro-Mechanical Engineering

Tools

C4C service management system

Windows & NT PC networking

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a healthcare organisation in Malaysia to hire a Senior Service Engineer. The role involves technical support, installation, maintenance and training for medical imaging and X-ray systems.

Travelling within Malaysia and overseas may be required to support service activities. The candidate will ensure equipment uptime, customer satisfaction and adherence to service standards.