Senior Executive, Technician

SK INTELLIX MALAYSIA SDN BHD.

Selangor

On-site

MYR 72,000 - 108,000

Full time

10 days ago

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Benefits offered by this job

Medical Coverage

Dental Assistance

Birthday Leave

Replacement Leave

Leave for Saturday

Public Holidays

Staff

Self Development

Job summary

SK Intellix Malaysia Sdn Bhd is seeking a Senior Refurbishment Executive to oversee the refurbishment of returned, used, damaged, or customer-owned products. You will diagnose, repair, QC, and manage refurbishment inventory while driving process improvements to boost efficiency and reduce costs.

This role requires 5–8 years in refurbishment or related fields, with strong troubleshooting, QC, and inventory management skills.

Qualifications

Bachelor's degree in engineering or related field.
5–8 years in refurbishment, repair ops or electronics repair.
Experience in inventory and spare parts management systems.
Strong troubleshooting and repair skills.

Responsibilities

Oversee refurbishment operations from diagnostics to repair and testing.
Ensure on-time turnaround and monitor quality to minimise rework.
Manage refurbishment inventory and spare parts levels.
Develop SOPs and KPI reporting on repair times and yield.
Drive continuous improvement and mentor technicians.

Skills

Troubleshooting

Quality control

Inventory management

Lean Six Sigma

Reporting

Education

Bachelor's degree in engineering or related field

Tools

ERP/WMS system

Microsoft Excel

Reporting tools

Job description

The Senior Refurbishment Executive is responsible for overseeing the refurbishment process of returned, used, damaged, or customer-owned products. The role involves diagnosing and repairing products, conducting quality control inspections, managing refurbishment inventory, maintaining spare parts availability, and ensuring products meet company quality standards before being released for sale or redeployment. The position also drives process improvements, ensures operational efficiency, and maintains accurate inventory records.

Key Responsibilities

1. Repair & Refurbishment Operations

Perform troubleshooting, diagnosis, repair, and refurbishment of products according to established procedures.

Analyze recurring product defects and recommend corrective actions.

Ensure refurbishment activities are completed within targeted turnaround times.

Monitor repair quality and workmanship to minimize rework and warranty claims.

Maintain proper repair documentation and service records.

Escalate technical issues beyond repair capability to relevant stakeholders.

2. Quality Control (QC)

Conduct incoming, in-process, and final quality inspections on refurbished products.

Verify repaired units meet functional, cosmetic, and safety standards.

Develop and implement QC checklists and testing procedures.

Investigate quality issues and implement corrective and preventive actions (CAPA).

Maintain quality records and provide regular reporting on refurbishment performance.

3. Stock & Inventory Management

Manage inventory of refurbished products, work-in-progress units, and repair materials.

Perform regular stock counts and inventory reconciliation.

Ensure inventory accuracy within the ERP/WMS system.

Monitor inventory movement and maintain proper stock storage practices.

Coordinate with warehouse and procurement teams to optimize stock levels.

Identify and mitigate inventory discrepancies and losses.

4. Spare Parts Management

Monitor spare parts consumption and usage trends.

Maintain optimum spare parts inventory levels to support refurbishment activities.

Coordinate spare parts procurement and replenishment with purchasing teams.

Ensure proper tracking and accountability of spare parts issued for repairs.

Establish minimum and maximum stock levels for critical components.

Evaluate obsolete, slow-moving, and excess spare parts for appropriate action.

5. Process Improvement & Reporting

Identify opportunities to improve refurbishment productivity and quality.

Develop standard operating procedures (SOPs) and work instructions.

Generate and present KPI reports related to repair turnaround time, first-pass yield, inventory accuracy, and productivity.

Support continuous improvement initiatives to reduce repair costs and improve efficiency.

Participate in audits and ensure compliance with company standards and policies.

Guide and mentor refurbishment technicians and junior staff.

Provide technical training and support when required.

Assist management in workforce planning and operational scheduling.

Promote a safe and organized work environment.

Education

Bachelor's Degree in Engineering, Electronics, Mechanical Engineering, Supply Chain, Operations Management, or related field.

Experience

5-8 years of experience in refurbishment, repair operations, technical service, electronics repair, manufacturing, or related industries.

Minimum 2 years in a senior or supervisory position preferred.

Experience with inventory and spare parts management systems.

Technical Skills

Strong troubleshooting and repair skills.

Knowledge of quality control methodologies and inspection processes.

Good understanding of inventory management principles.

Proficient in Microsoft Excel and reporting tools.

Knowledge of Lean, Six Sigma, or continuous improvement methodologies is an advantage.

Preferred Industry Experience

Electrical appliances

Unlock job insights

Hirer responsiveness Salary match Number of applicants

We aim to position SK Intellix as the premium home appliances brand in Malaysia. With health and safety a top priority, we bring advanced water and air purifiers from South Korea to improve Malaysians’ quality of life. Since 1985, SK Intellix (formerly SK magic) has led Korea’s home appliances industry and entered Malaysia in 2018. Our innovations have earned awards like the CES Innovation Award 2020. With the slogan Goodbye Old, Hello Magic, we continue our mission to enrich every Malaysian home.

Perks and benefits