Senior Executive, Technical Sales Support

NTT DATA eCommerce Solutions Sdn. Bhd.; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

NTT DATA eCommerce Solutions Sdn. Bhd. is seeking a Senior Executive, Technical Sales Support to assist the sales team with technical guidance during client meetings and to assess merchant needs for payment solutions.

The role involves onboarding merchants, integrating payment gateways and APIs, coordinating testing with merchant IT teams, and tracking timelines to ensure successful go-lives across Southeast Asia.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 2-5 years of experience in payment solutions, fintech, technical support, pre-sales, or merchant services.
• Knowledge of payment gateways, APIs, and e-commerce platforms.
• Strong communication and stakeholder management skills with the ability to explain technical concepts to non-technical clients.
• Strong analytical, problem-solving, and project coordination skills with a customer-focused mindset.

Responsibilities

• Support the sales team in acquiring new merchants by providing technical expertise during client meetings.
• Analyze merchant business and technical requirements and recommend suitable payment solutions.
• Coordinate merchant onboarding, including payment gateway and API integrations.
• Work with merchant IT teams to conduct system testing, troubleshooting, and implementation support.
• Track project timelines and collaborate with internal stakeholders to ensure successful merchant go-live.

Skills

Payment gateways

APIs

E-commerce platforms

Stakeholder management

Analytical skills

Education

Bachelor's degree in IT/CS/Business

Job description

Senior Executive, Technical Sales Support

Support the sales team in acquiring new merchants by providing technical expertise during client meetings.

Analyze merchant business and technical requirements and recommend suitable payment solutions.

Coordinate merchant onboarding, including payment gateway and API integrations.

Work with merchant IT teams to conduct system testing, troubleshooting, and implementation support.

Track project timelines and collaborate with internal stakeholders to ensure successful merchant go-live.

Requirements:

Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

2-5 years of experience in payment solutions, fintech, technical support, pre-sales, or merchant services.

Knowledge of payment gateways, APIs, and e-commerce platforms.

Strong communication and stakeholder management skills with the ability to explain technical concepts to non-technical clients.

Strong analytical, problem-solving, and project coordination skills with a customer-focused mindset.

We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, ethnicity, gender or disability.

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions—both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions—both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.

What can I earn as a Technical Executive